Associate/Senior Associate - Client Services

Goldhorse Securities; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Goldhorse Securities in Hong Kong is seeking an Associate/Senior Associate - Client Services to deliver frontline client support, handle inquiries, deposits/withdrawals, and securities transfers, and ensure accurate processing.

You will oversee onboarding and account openings for high-net-worth, corporate, and institutional clients, maintain AML compliance, optimize the CRM, and provide team support as needed.

Qualifications

• Post-secondary education or above in Business, Finance, or related field.
• Holder of a valid SFC Type 1 Representative license.
• 2–5 years of experience in client onboarding, account opening, or client servicing within wealth management or financial services.
• Detail-oriented, compliance-minded, diligent, proactive, and able to thrive under pressure.
• Proficient in English and Chinese (including Mandarin).

Responsibilities

• Provide client service support by handling client inquiries, fund deposits/withdrawals, securities transfers, account transfers, and other operational requests.
• Oversee account opening processes for various client types, including high-net-worth individuals, corporate, and institutional clients, ensuring all documentation meets regulatory and internal compliance standards.
• Maintain and regularly update relevant policies and procedures for client onboarding and account reviews to strictly comply with AML policies and legal/regulatory requirements.
• Manage client data by updating records and ensuring timely maintenance and data accuracy within the system.
• Participate in the enhancement and optimization of the Client Relationship Management (CRM) system, providing actionable feedback to improve operational efficiency and user experience.
• Provide general support to the team and carry out ad-hoc duties as assigned.

Skills

Client onboarding

Regulatory compliance

AML awareness

CRM feedback

Bilingual EN/CN

Education

Business/Finance degree

Tools

CRM system

MS Word

MS Excel

Job description

Associate/Senior Associate - Client Services

Provide client service support by handling client inquiries, fund deposits/withdrawals, securities transfers, account transfers, and other operational requests.

Oversee account opening processes for various client types, including high-net-worth individuals, corporate, and institutional clients, ensuring all documentation meets regulatory and internal compliance standards.

Maintain and regularly update relevant policies and procedures for client onboarding and account reviews to strictly comply with AML policies and legal/regulatory requirements.

Manage client data by updating records and ensuring timely maintenance and data accuracy within the system.

Participate in the enhancement and optimization of the Client Relationship Management (CRM) system, providing actionable feedback to improve operational efficiency and user experience.

Provide general support to the team and carry out ad-hoc duties as assigned.

Job Requirements:

Post-secondary education or above, preferably with a degree in Business, Finance, or a related discipline.

Holder of a valid SFC Type 1 Representative license.

2–5 years of experience in client onboarding, account opening, or client servicing within wealth management or financial services (candidates with less experience but high potential will also be considered).

Detail-oriented, compliance-minded, diligent, proactive, and able to thrive under pressure.

Proficient in both spoken and written English and Chinese (including Mandarin).

Proficient in PC applications, including MS Word and MS Excel.

Immediate availability or a short notice period is highly preferred.