Client Relations Executive (Client Support)

Get Started HK Limited; Hong Kong; On-site; HKD 156,000 - 234,000; Full time

Benefits offered by this job

Medical Insurance

Job summary

GetStarted.HK is seeking a Client Relations Executive to join the Client Success team. You will be the main contact for existing clients, ensuring smooth operations and transparent next steps, with no cold calling or sales targets.

If you enjoy helping people, explaining things clearly, and pursuing a stable role with growth potential, we’d love to hear from you.

Qualifications

• Minimum 3 years of customer service or relationship management experience.
• Degree in any field; English degree holders have an advantage.
• Strong communication and interpersonal skills required.

Responsibilities

• Walk clients through local processes and government requirements in clear language.
• Keep the filing calendar on track to ensure deadlines are met.
• Be a steady, friendly point of contact and support clients long-term.
• Facilitate smooth communication between clients and government authorities.

Skills

Customer service

Relationship management

Communication

Fast learner

Organized

Calm under pressure

Education

Bachelor's degree or higher

Job description

Client Relations Executive (Client Support)

GetStarted.HK has been interviewed by Forbes, Entrepreneur, Big Time Daily, London Daily, Yahoo Finance, Influencive, Markets Insider, and California Herald. We guide MNC and SME to establish and expand in the Asia Market. We work closely with the HKSAR government, and we are one of the biggest influencers in the Hong Kong startup community.

Rank No.1 on Google as the Best Company Formation Agent in Hong Kong.

About the Role

We are looking for a Client Relations Support person to join our Client Success team. You will be the main point of contact for our existing clients. Your role is to keep things running smoothly, so clients always know what is happening and what comes next. This is a support role for clients who already work with us. No cold calling, and no sales targets.

If you enjoy helping people, explaining things, and want a stable role you can grow in, we would love to hear from you.

Key responsibilities

Walk clients through local processes and government requirements in clear, everyday language (we will train you fully)

Keep the filing calendar on track so clients stay ahead of deadlines

Be a steady, friendly point of contact so clients feel supported over the long term

Help communication flow between clients and government authorities

What we're looking for

Degree in any field (English degree holders have an advantage.)

A minimum of 3 years of customer service or relationship management experience.

A quick learner who can pick up the details fast.

Outgoing personality with strong communication skills.

Someone calm, organized, and easy to talk to.

Why people like working here

You support existing clients only — no cold outreach

Proper training, so you are not expected to know the local system on day one

A stable, long-term role with a team that values clear and kind communication

Medical Insurance

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• What is your highest level of education?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Customer Support Assistant?