Client Experience Lead: Mentoring Teams & Operations Excellence

Chubb; Hong Kong; On-site; HKD 600,000 - 840,000; Full time

Job summary

A global insurance company is looking for a leader for their investment operations team in Hong Kong. This role involves mentoring staff, enhancing client experience, and ensuring compliance with regulatory requirements. The successful candidate will oversee client onboarding, handle complaints, and prepare performance reports. Additionally, they will manage operational tasks and represent the company at events. Strong leadership and analytical skills are essential for success in this position.

Responsibilities

• Lead, mentor, and coach the team for high performance.
• Organize training sessions for client service best practices.
• Oversee client onboarding and KYC procedures.
• Develop strategies to enhance client experience.
• Resolve client complaints effectively and analyze trends.
• Perform quality checks on team deliverables.
• Track performance metrics for continuous improvement.
• Prepare reports on client satisfaction and team performance.
• Gather client feedback for continuous product improvement.
• Assist in daily operational tasks for investment operations.
• Implement Business Continuity Planning initiatives.
• Manage office tasks for smooth operations.
• Conduct client meetings and represent the team at events.

Job description

A global insurance company is looking for a leader for their investment operations team in Hong Kong. This role involves mentoring staff, enhancing client experience, and ensuring compliance with regulatory requirements. The successful candidate will oversee client onboarding, handle complaints, and prepare performance reports. Additionally, they will manage operational tasks and represent the company at events. Strong leadership and analytical skills are essential for success in this position.