CLIENT ADVISOR

Vacheron Constantin; Hong Kong; On-site; HKD 134,000 - 257,000; Full time

Job summary

Vacheron Constantin Hong Kong boutique is seeking a professional who delivers a personalized, premium client experience and builds true long-term relationships. You will greet every customer, share the Maison story, and guide them through the in-store journey with expert product knowledge and impeccable service.

Achieving sales targets, handling negotiations, and providing after-sales support in line with Maison values are key parts of the role.

Qualifications

• Deliver a premium client experience and cultivate long-term relationships.
• Ask the right questions, understand needs, and close sales while ensuring return visits.

Responsibilities

• Deliver an exceptional in-store experience with outstanding product knowledge and customer service at every touchpoint.
• Partner with Boutique and management to support events and networking, both in-store and offsite.
• Ensure accurate and strategic client data capture to foster engagement and retention.

Skills

Client relationship

Sales negotiations

Product knowledge

Customer service

Storytelling

Tools

CRM data capture

Job description

Main Purpose

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors

Key responsibilities

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Ensure accurate and strategic client data capture to foster engagement, follow-up, and long-term retention.

Consistently achieve and ideally exceed the sales target, always following retail guidelines

• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors.

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer.

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)