Client Advisor

Richemont (Cartier/Van Cleef); Hong Kong; On-site; HKD 180,000 - 360,000; Full time

Job summary

Richemont, a world leader in the luxury sector, seeks a client-focused boutique professional in Hong Kong to deliver an exceptional in-store journey and drive premium sales. You will greet clients, demonstrate deep product knowledge, and uphold the highest standards while nurturing relationships with discerning customers.

As a Maison ambassador, you will tell the brand story, support events with boutique leadership, and ensure accurate data capture for long-term engagement.

Qualifications

• Experience in luxury retail or premium brand environment.
• Ability to deliver a personalized, high-end client journey.
• Strong knowledge of jewelry or watches preferred.

Responsibilities

• Develop Client Relationship and deliver an exceptional in-store journey.
• Greet customers, maintain outstanding standards and product knowledge.
• Partner with Boutique and local management to support events and networking.
• Capture accurate client data for engagement and retention.
• Achieve and ideally exceed sales targets while following retail guidelines.
• Master the key moments of the sales ceremony and handle objections effectively.
• Support after-sales service and share Maison values with clients.
• Stay informed on industry news and competitors.

Skills

Client relationship

Sales ability

Communication

Product knowledge

Tools

POS system

CRM

Job description

Main Purpose

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Key responsibilities

• Develop Client Relationship
• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Ensure accurate and strategic client data capture to foster engagement, follow-up, and long-term retention.
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde -temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed ( i.e. price changes, supporting back office responsibilities, etc.)

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