Clerk III (Telephone Operator) [Queen Mary Hospital]

Hospital Authority - Kowloon Central Cluster; Hong Kong; On-site; HKD 197,000 - 306,000; Full time

Benefits offered by this job

End-of-contract gratuity

Job summary

Hospital Authority - Kowloon Central Cluster is seeking a Clerk III (Telephone Operator) for Queen Mary Hospital. The role provides clerical support, handles enquiries, and operates the hospital's telecommunication systems, with shift work including nights and emergencies.

The successful candidate will manage calls, update directories, and assist in data reporting using Microsoft Office. Strong English and Chinese language skills, and typing ability are essential for daily operations.

Qualifications

• Passes in 5 HKCEE subjects including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
• Or 5 subjects in HKDSE attaining Level 2 in English, Chinese and Mathematics; Level 2 in other subjects, or equivalent.
• Ability to perform typing, word processing and/or Chinese word processing.

Responsibilities

• Provide clerical support to the department, including routine office administration and coordination of functions and events.
• Work shifts to provide 24-hour telecommunication service; handle enquiries and relay messages.
• Operate the hospital's telephone system, paging and all relevant communication systems.
• Respond to calls and enquiries from internal/external parties and direct to appropriate parties.
• Operate Integrated Telecommunication System and respond to emergency disaster calls.
• Update and manage call groups, canned messages, telephone directories, etc.
• Perform typing/word processing and filing/record management.
• Consolidate data and prepare reports using Microsoft Office.
• Assist supervisor with commissioning of telephone operator and enquiry services to new premises.
• Assist in handling ad hoc projects.
• Perform shift duties including overnight, typhoon/black rain emergencies.

Skills

Customer service

Telephone operator

Communication skills

Typing/word processing

English/Chinese bilingual

Education

HKCEE/HKDSE equivalent

Tools

Microsoft Office

Job description

With effect from 1 April 2026, the Hong Kong East Cluster (HKEC) and Hong Kong West Cluster (HKWC) have been integrated to form the Hong Kong Island Cluster (HKIC). For enquiries, please contact relevant HR in-charge of the corresponding job vacancy.

Job Description - Clerk III (Telephone Operator) [Queen Mary Hospital] (HKIC202610125)

Clerk III (Telephone Operator) [Queen Mary Hospital] - (REF. NO.: HKIC202610125 )

Application Deadline : 26 October 2026
Date of Issue: 13 October 2026

Position :

Administrative Services Division / Queen Mary Hospital / Hong Kong Island Cluster (West)

Rank :

Salary :

HK$17,611 - HK$27,413 (HGPS point 2-9) per month including Monthly allowance

Up to 15% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

• Provide clerical support to the Department, including routine office administration, coordination of various departmental functions and handling of enquiries and assist inorganizing functions and events for the department.
• Work shift to provide 24-hour coverage of telecommunication service to internal and external users e.g. handle telephone enquiries, receive and direct phone calls to the appropriate departments, and to relay important and urgent message to hospital staff.
• Operate the hospital's telephone system, paging and all relevant communication systems.
• Respond the calls and enquiries from internal and external parties (including public), and associate the calls and enquiries to appropriate parties.
• Operate hospital’s Integrated Telecommunication System and respond to emergency disaster calls.
• Update and manage the call groups, canned messages, telephone directories, etc.
• Perform clerical duties, including typing/word processing and filing/record management.
• Consolidate and compile data, and prepare reports using Microsoft Office applications.
• Assist supervisor to perform the services commissioning of telephone operator and enquiry services to new hospital premises.
• Assist in handling ad hoc projects.
• Perform shift duty when required, including overnight shift, on duty during typhoon / black rainstorm and other emergencies.
• Perform other duties as assigned by supervisors.

Entry Requirement:

• (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent;
• OR
• (b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
• Level 2 in English Language, Chinese Language and Mathematics; and
• Level 2 in New Senior Secondary subjects / "Attained" in Applied Learning subjects / Grade E in Other Language subjects; or equivalent;
• Ability to perform typing, word processing and / or Chinese word processing.

Preferred Attributes:

• Relevant work experience in Customer Service, Receptionist duties or Telephone Operator is preferable.
• An excellent command of written and spoken English and Chinese (Cantonese and Putonghua);
• Meticulous and self-motivated;
• Strong sense of responsibility, strong communication, interpersonal, and execution skills;
• Ability to demonstrate flexibility, work independently and work under tight schedule.
• Proficient in computer literacy with good knowledge of common office automation (e.g. operation of fax machine), and PC applications (as specified by user department).
• Serving staff who have completed F.5 / S.5 or equivalent and have 2 years' clerical experience within HA may also be considered.

Please submit application online on or before 26 October 2026.

For enquires, please telephone [phone].

Job:

Supervisory, Clerical and General (Including EA rank)