Chubb Life HK - Transformation Analyst

Chubb Life; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Chubb is seeking an Analyst to evolve insurance operations through AI and technology. You will bridge business goals with technical execution, documenting and designing future workflows and identifying AI opportunities to improve efficiency and customer experience.

You will work across underwriting, claims, policy servicing, and customer service, coordinating with AI engineers to ensure practical, scalable, and compliant solutions while measuring impact through KPIs.

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years as a Business Analyst in insurance operations or financial services.
• Understanding of AI landscape and automation in business processes.
• Experience mapping processes and using tools like Visio.
• Proficiency with Agile lifecycle and tools (Jira, Confluence).
• Strong communication with senior stakeholders and cross-functional teams.

Responsibilities

• AI-Driven Transformation & Process Design across insurance workflows.
• Document future-state processes integrating AI tools.
• Gather ROI, efficiency, and customer impact data for business cases.
• Collaborate with AI engineers and data scientists on solutions.
• Translate business goals into detailed requirements (functional & non-functional).
• Maintain clear user stories, process maps, and specs for engineering teams.
• Act as translator between technical teams and business units.
• Track KPIs and value realization of AI deployments.
• Coordinate UAT and post-implementation reviews.

Skills

Business analysis

Stakeholder management

Agile experience

Communication skills

Education

Bachelor's degree in Business, IT, or related field

Tools

Jira

Confluence

Visio

Job description

Job Description

We are looking for a motivated Analyst to support the evolution of our insurance operations through technology and Artificial Intelligence. In this role, you will act as a bridge between business objectives and technical execution, helping to document and design the future of our operational workflows. You will identify opportunities where AI - including Generative AI and automated workflows - can improve efficiency and the customer experience.

Description

We are looking for a motivated Analyst to support the evolution of our insurance operations through technology and Artificial Intelligence. In this role, you will act as a bridge between business objectives and technical execution, helping to document and design the future of our operational workflows. You will identify opportunities where AI - including Generative AI and automated workflows - can improve efficiency and the customer experience. You will work on initiatives across the insurance lifecycle, from underwriting and policy servicing to claims. This role is ideal for a candidate with a strong foundation in insurance operations who is technically curious and eager to grow their career within a high-impact transformation function.

About Our Team

Chubb is an internationally recognized global provider of insurance products, including property and casualty, accident and health, reinsurance, and life insurance. We are building a dynamic transformation team that will drive the future of insurance. Our goal is to create a seamless connection between customers, agents, and partners. We operate as a flat organization and place immense value on innovative ideas, technical expertise, attention to detail, and personal initiative.

Key Responsibilities

• AI-Driven Transformation & Process Design
• Analyze end-to-end insurance workflows (Underwriting, Claims, Policy Owner Servicing, Customer Service) to identify friction points and opportunities for AI intervention.
• Document "future-state" processes that integrate AI tools, ensuring they are practical, scalable, and compliant with insurance regulations.
• Assist in the development of business cases for transformation initiatives by gathering data on ROI, efficiency gains, and customer impact.
• Collaborate with AI engineers and data scientists to ensure technical solutions are grounded in operational realities and business logic.
• Requirements Documentation & Stakeholder Management
• Participate in discovery sessions with stakeholders to translate business goals into detailed functional and non-functional requirements.
• Maintain a high standard for documentation, creating clear user stories, process maps, and functional specifications for engineering teams.
• Act as a translator between technical teams and business units to ensure a shared understanding of project scope and requirements.
• Operational Excellence & Value Realization
• Track key performance indicators (KPIs) to measure the success of AI deployments (e.g., reduction in processing time, accuracy improvements).
• Coordinate User Acceptance Testing (UAT) and post-implementation reviews to ensure delivered solutions meet business needs.
• Investigate operational bottlenecks and "edge cases" in existing systems, proposing pragmatic adjustments or technological fixes.
• Prepare reports and insights for senior leadership to help track the progress of transformation initiatives.
• Agile Delivery & Change Management
• Work within Agile frameworks to manage backlogs, prioritize features based on business value, and participate in sprint ceremonies.
• Support the adaptation of global transformation mandates to local market realities, ensuring AI patterns work effectively in a local context.
• Produce change management artifacts to help end users transition to new AI-enabled processes.

Qualifications

Required

• Bachelor's degree in Business, Information Technology, or a related field.
• 3+ years of experience as a Business Analyst, with a proven track record in insurance operations or financial services.
• Strong familiarity with the AI landscape, including an understanding of how Large Language Models (LLMs) and automation tools can be applied to business processes.
• Demonstrated experience in process mapping and business architecture using tools (e.g. Visio).
• Proficiency in Agile software development lifecycles and tools (e.g., Jira, Confluence).
• Exceptional communication skills, with the ability to present complex requirements to senior stakeholders.
• Experience working in a cross-functional or matrix environment alongside IT, Compliance, and Operations teams.
• A proactive, problem-solver mindset with the ability to work independently in a fast-paced, flat organization.
• Proficient in English and Cantonese (spoken and written).

Nice to Have

• Professional certification on Agile (e.g., CSM, CSPO).
• Direct experience in Life Insurance operations (Policy Administration, Underwriting, or Claims systems).
• Proficiency in Mandarin.