Chubb Life HK - Head of Customer Insights

Chubb External; Hong Kong; Sur place; HKD 1 100 000 - 1 650 000; Plein temps

Résumé du poste

Chubb External in Hong Kong is seeking a senior data and insights leader to drive end-to-end customer strategy through deep analysis of customer data. You will oversee data ingestion, analytics solutions, and a high-performing team, partnering with marketing, operations, finance and product to translate insights into actionable propositions.

You will serve as the primary liaison for data initiatives with market stakeholders across functions, ensuring data reliability and scalable analytics

Description du poste

• A strategic role leading Customer Insights team to look at end-to-end customer strategy via deep dive in customer and data insights
• Ability to lead and conduct market research via research house, desk research or internal survey platform
• Develop and present customer insights based on data analysis to support development of customer propositions
• Collaborate with cross-functional teams including marketing, operations, agency, partnership, product development and finance, to understand their data needs and provide actionable insights
• Oversee the ongoing maintenance, enhancement, and operational reliability of the data ingestion pipeline
• Oversee the design, development, and implementation of advanced analytics and data solutions
• Lead, inspire, and develop a team of data and analytics professionals
• Serve as the primary point of contact between the Global Data team and the market stakeholders for data initiatives