Chubb Life HK - Head of Customer Insights

Chubb; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Chubb seeks a strategic leader for their Customer Insights team in Hong Kong. The individual will be responsible for driving end-to-end customer strategies through data insights and market research.

Applicants should possess over 10 years of experience in data analytics and a bachelor’s degree in a relevant field. Strong skills in data visualization tools and the ability to communicate effectively across departments are essential.

Qualifications

• More than 10 years of experience in data analytics, data science, or data engineering.
• Experience in the life insurance industry is a plus.
• Ability to turn consumer insights into business recommendations.
• Proactive and willing to take challenges.

Responsibilities

• Lead Customer Insights team in customer strategy.
• Conduct market research and data analysis.
• Collaborate with cross-functional teams for actionable insights.
• Oversee the data ingestion pipeline and analytics solutions.

Skills

Data analytics

Data science

Customer experience

CRM

Data visualization tools

Communication skills

Education

Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field

Tools

Power BI

SQL

Python

Job description

• A strategic role leading Customer Insights team to look at end-to-end customer strategy via deep dive in customer and data insights
• Ability to lead and conduct market research via research house, desk research or internal survey platform
• Develop and present customer insights based on data analysis to support development of customer propositions
• Collaborate with cross-functional teams including marketing, operations, agency, partnership, product development and finance, to understand their data needs and provide actionable insights
• Oversee the ongoing maintenance, enhancement, and operational reliability of the data ingestion pipeline
• Oversee the design, development, and implementation of advanced analytics and data solutions
• Lead, inspire, and develop a team of data and analytics professionals
• Serve as the primary point of contact between the Global Data team and the market stakeholders for data initiatives

Qualifications

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field
• More than 10 years of experience in data analytics, data science, data engineering or a similar role, with experience in the life insurance industry being a plus
• Solid and practical experience in customer experience, CRM, and data & analytics
• Profound data & analytics, and insight summary skills
• Demonstrated ability to work, communicate and influence across functions and multiple stakeholders
• Good communication, and presentation skills
• Ability to deal with complexity and ambiguity
• Proactive and willing to take challenges and enjoy exploring new things
• Ability to turn consumer insights into business recommendations
• Strategic thinking, fast learner and problem solving skills
• People management experience; be able to develop talents
• Familiar with various research tools
• Comfortable working with all levels of management
• Ability to conduct English presentation & reports is required
• Strong proficiency in data visualization tools, analysis tools and programming languages, such as Power BI, SQL and Python
• Strong understanding of data pipelines, data wrangling, data transformation, and ETL processes

Job Info

• Job Identification 33560
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Data Science
• Business Unit Hong Kong
• Legal Employer Chubb Life Insurance Hong Kong Limited