Head of Customer Insights & Data Strategy

Chubb; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Chubb seeks a strategic leader for their Customer Insights team in Hong Kong. The individual will be responsible for driving end-to-end customer strategies through data insights and market research.

Applicants should possess over 10 years of experience in data analytics and a bachelor’s degree in a relevant field. Strong skills in data visualization tools and the ability to communicate effectively across departments are essential.

Qualifications

• More than 10 years of experience in data analytics, data science, or data engineering.
• Experience in the life insurance industry is a plus.
• Ability to turn consumer insights into business recommendations.
• Proactive and willing to take challenges.

Responsibilities

• Lead Customer Insights team in customer strategy.
• Conduct market research and data analysis.
• Collaborate with cross-functional teams for actionable insights.
• Oversee the data ingestion pipeline and analytics solutions.

Skills

Data analytics

Data science

Customer experience

CRM

Data visualization tools

Communication skills

Education

Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field

Tools

Power BI

SQL

Python

Job description

Chubb seeks a strategic leader for their Customer Insights team in Hong Kong. The individual will be responsible for driving end-to-end customer strategies through data insights and market research.

Applicants should possess over 10 years of experience in data analytics and a bachelor’s degree in a relevant field. Strong skills in data visualization tools and the ability to communicate effectively across departments are essential.