China Digital Product Manager, WeChat & Guest Experience

Mandarin Oriental; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Benefits offered by this job

MOstay

Wellness programs

Retirement plans

Learning programmes

Job summary

Mandarin Oriental Hotel Group is seeking a Digital Product Manager for China to elevate the group’s digital channel experience for Chinese guests, with emphasis on WeChat.

Based at the Mandarin Oriental Corporate Office in Hong Kong or in Shanghai, you will define the product roadmap, collaborate with marketing, CRM, tech and hotel teams, and drive activation of the WeChat Mini Program and related digital initiatives.

Qualifications

• Bachelor’s degree or above in a related field or Business/Digital/Technology.
• Experience leading digital product initiatives in China, with WeChat familiarity.
• Strong English and Mandarin communication across stakeholders.

Responsibilities

• Define and maintain product roadmap for China digital channels, focusing on WeChat Mini Program.
• Gather requirements, write user stories, acceptance criteria and technical specs.
• Shape customer journeys with UX/UI partners to align with Chinese guest expectations.
• Support agile delivery, backlog refinement, sprint planning and release readiness.
• Oversee end-to-end delivery, milestone tracking and risk management with partners.

Skills

Product management

Agile delivery

Stakeholder management

Data-driven mindset

Communication skills

Bilingual English/Mandarin

Education

Bachelor’s degree or above

Job description

Mandarin Oriental Hotel Group is seeking a Digital Product Manager for China to elevate the group’s digital channel experience for Chinese guests, with emphasis on WeChat.

Based at the Mandarin Oriental Corporate Office in Hong Kong or in Shanghai, you will define the product roadmap, collaborate with marketing, CRM, tech and hotel teams, and drive activation of the WeChat Mini Program and related digital initiatives.