Cargo Assistant

The Emirates Group; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Emirates Group in Hong Kong is seeking a Cargo Operations professional to monitor and oversee GHA services, ensuring alignment with EK standards, load control and safety procedures. You will verify documentation, manage consignments and resolve irregularities promptly.

Responsibilities include updating flight handling reports, processing cargo reservations, and supporting cargo commercial activities as needed.

Qualifications

• Educated to at least GCSE standard or equivalent.
• A minimum of 2 years’ experience in a Cargo Operations or Airline environment.
• Knowledge of Dangerous Goods regulations.

Responsibilities

• Monitor and oversee GHA service to EK standards including load control and safety.
• Prepare and verify cargo documentation, monitor consignment status and ensure correct documentation.
• Dispatch post-flight information to the correct departments in a timely manner.
• Provide support in cargo commercial activities as required.

Skills

English fluency

Dangerous Goods regulations

Weight & Balance procedures

Education

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Job PurposeWe started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel. Our airline connects people to new places, experiences and cultures in 160 cities across six continents, and our route network is growing all the time. We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we’ve won multiple awards for our on-board experience. We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel.If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team !Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instructionMonitor import cargo receipt and breakdown; resolving any related issues in a timely manner.Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policiesUpdate flight handling reports including identification and monitoring of irregularities and discrepanciesDispatch post flight information to the correct departments in a timely manner.Receive and process cargo telephone reservations in a prompt, accurate and efficient manner; resolving any customer queriesComplete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reportsProvide support in cargo commercial activities as required.QualificationQualifications:Educated to at least GCSE standard or equivalentExperience:A minimum of 2 years’ experience in a Cargo Operations or Airline environmentKnowledge/skills :Knowledge of Dangerous Goods regulationsKnowledge of Weight & Balance proceduresPC based skills including Microsoft Word/ Excel/ E-mail.Fluency in English and the language of the country you are working is essential.Other job related informationShift patternThe job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. You must have right to live and work in Hong Kong, company will not provide working visa.Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regardto rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.Salary & benefitsJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers.