Captain, Lobster Bar & Grill – Lead Service & Guest Experience

Renaissance Corporate Services; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Competitive benefits

Travel perks

Job summary

Island Shangri-La, Hong Kong, part of the Shangri-La Group, seeks a Captain for Lobster Bar & Grill. You will lead service excellence, ensuring timely, courteous, and professional guest experiences in a luxury hotel setting.

Requirements include a minimum of 3 years in hotel or F&B service, strong leadership and language skills in English and Chinese. The role offers a clear path for professional development within a premium hospitality brand.

Qualifications

• At least 3 years of relevant experience in Hotel or F&B Service.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented and self-motivated team player.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Deliver high-quality service to guests and ensure satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to hotel standards.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

Skills

Leadership

Customer service

English & Chinese

Team player

Job description

Island Shangri-La, Hong Kong, part of the Shangri-La Group, seeks a Captain for Lobster Bar & Grill. You will lead service excellence, ensuring timely, courteous, and professional guest experiences in a luxury hotel setting.

Requirements include a minimum of 3 years in hotel or F&B service, strong leadership and language skills in English and Chinese. The role offers a clear path for professional development within a premium hospitality brand.