Captain - In-Room Dining

Kerry Hotel Hong Kong; Hong Kong; On-site; HKD 234,000 - 257,000; Full time

Job summary

Kerry Hotel Hong Kong is seeking a Captain for In-Room Dining. You will deliver exceptional dining experiences with timely, courteous service, while upholding hotel standards. The role requires leadership in a fast-paced F&B environment and strong bilingual communication.

Responsibilities include supervising the dining station, ensuring guest satisfaction, maintaining cleanliness, and gathering feedback for service improvements. Experience in hospitality is essential for success.

Qualifications

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented and self-motivated team player.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

Skills

Leadership

Interpersonal

Problem-solving

Team player

Customer-oriented

English

Chinese

Education

Secondary 5–7 or DSE

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An urban resort, where style meets innovation: With pride of place on Kowloon’s vibrant waterfront, at the heart of Hung Hom Bay,Kerry Hotelis an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As aCaptain - In-Room Dining, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented and self-motivated team player.
• Excellent command of spoken and written English and Chinese.

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## More Job Information

Salary

• 21000 - 23000 / MONTH

Job Function

• 餐飲 · 酒店 - 餐廳主任 · 經理

Location

• 九龍城

Education

• 中五至中七或DSE