Captain - Happy Valley and Shatin Racecourses

SmartHire by SEEK; Hong Kong; On-site; HKD 335,000 - 580,000; Full time

Benefits offered by this job

CNY Gratuity

2 months bonus

AL 14 days

Free meals

Maternity leave 14 weeks

Paternity leave 5 days

Volunteer leave

Medical insurance

Scholarship for development

Children's subsidy

Staff referral bonus

Transport allowance

Working hours: 45.5 hours/week

Job summary

The Hong Kong Jockey Club is seeking a Captain to lead dining operations at Happy Valley and Sha Tin Racecourses. This role requires professional hospitality experience in high-end clubs or hotels and fluency in English and Cantonese.

You will supervise service standards, coach staff, assist with promotions, ensure SOPs, and maintain equipment. The position offers exposure to prestigious racing venues and a dynamic, fast-paced work environment.

Qualifications

• Minimum 3 years of relevant experience in clubs or hotels with experience in Chinese restaurants.
• Strong communication in English and Cantonese for diverse Members and guests.
• Proven ability to maintain high-end hospitality standards in prestige venues.

Responsibilities

• Oversee daily outlet operations to ensure service excellence and proper mise-en-place.
• Ensure SOP compliance and health/safety standards across stations.
• Escort Members to tables, present menus, take orders accurately and efficiently.
• Coach new staff to maintain service standards and foster teamwork.
• Support marketing and promotional activities and manage promotional counters.
• Maintain equipment and coordinate repair/maintenance as needed.

Skills

Hospitality experience

Chinese restaurant experience

English and Cantonese

Customer service

Job description

Captain - Happy Valley and Shatin Racecourses

Our client "The Hong Kong Jockey Club" is seeking a Captain (Moon Koon) - Racecourses to join their team!

About Our Client The Hong Kong Jockey Club's Catering Department manages one of the largest and most diverse catering operations in Hong Kong. They provide a wide range of catering, sports and recreation facilities for Members and their guests across three Clubhouses, plus numerous catering facilities at both Happy Valley and Sha Tin Racecourses used by Members, non-members and corporate organizations for various functions.

What you'll be doing?

• Operational Excellence Management:Ensure Food and Beverage operation and service excellence through daily outlet floor operations, staff grooming compliance, proper mise-en-place, and maintenance of adequate tableware and consumable items for smooth operations.
• Quality Standards & Compliance:Assist in managing staff compliance with Standard Operating Procedures (SOP) requirements and service standards, especially during SOP changes implementation while ensuring cleanliness of work stations and safety procedures observation.
• Member Service & Relations:Meet and greet Members professionally by escorting and leading Members and guests to designated tables, present restaurant menus, recommend dishes, and take orders with accuracy and efficiency.
• Staff Development & Training:Coach new staff and trainees to maintain established service standards, achieve continuous improvement, and help colleagues align with the Club's culture while promoting team excellence.
• Marketing & Promotion Support:Promote facilities and services to Members, collect relevant Food and Beverage comments for culinary team follow-up, coordinate delivery of marketing programmes and promotional materials, and manage promotional counters during festive seasons.
• Systems & Equipment Management:Ensure proper usage of MCRM and related systems while maintaining good working conditions of operating equipment and preparing repair and maintenance requests when necessary.

Who are they looking for?

• Professional Experience:Minimum 3 years of relevant experience in clubs or hotels with experience inChinese restaurants, demonstrating understanding of high-end hospitality service standards and exclusive membership environments.
• Adaptability & Performance:Can-do attitude and ability to work effectively in fast-paced environment, showing resilience and flexibility to handle multiple tasks while maintaining service excellence during busy racing events.
• Communication Excellence:Good communication and interpersonal skills in both English and Cantonese, enabling effective interaction with diverse Members, international guests, and multilingual team members. These language skills are essential for providing exceptional service in a multicultural environment.
• Service Orientation:Strong commitment to delivering exceptional member experiences with attention to detail and professional approach to hospitality service in prestigious racing venue environment.

Benefits:

• CNY Gratuity + 2 months bonus
• 14 days of AL
• Free meals
• 14 weeks full-pay maternity leave
• 5 days full-pay paternity leave
• Volunteer leave
• Medical insurance
• Personal development scholarship
• Children's school books and stationery subsidy
• Children's university and tertiary education subsidy
• Staff referral bonus
• Transportation allowance (special shifts)
• Working Hours: 45.5 hours per week, 5 days work week

We are an equal opportunity employer.

All information received will be kept strictly confidential and will be used only for employment-related purposes.