Business Training and Development, Consultant (E-learning)

aia; Hong Kong; On-site; HKD 480,000 - 620,000; Full time

Job summary

aia in Hong Kong is looking for an eLearning Manager responsible for leading the design and implementation of digital learning solutions. You will oversee the development process, ensuring quality and alignment with business goals, while collaborating with various stakeholders.

The ideal candidate has over 6 years in Learning & Development, with significant experience in eLearning design. Responsibilities include coaching team members, managing projects, and driving continuous improvement in learning effectiveness.

Qualifications

• Minimum 6–8 years of experience in Learning & Development, with at least 3 years in eLearning design and development.
• Proven experience in managing end‑to‑end eLearning projects and leading teams.
• Experience working with cross‑functional stakeholders and subject matter experts.

Responsibilities

• Execute and deliver quality training aligned with Company KPIs.
• Oversee design and development of eLearning modules ensuring instructional quality.
• Coach and mentor team members in instructional design and tools.

Skills

eLearning authoring tools

Learning Management Systems (LMS)

Instructional Design models (ADDIE, SAM)

Education

Bachelor’s degree in Education, Instructional Design, Training or a related field

Tools

Articulate 360

Captivate

Job description

About the Role

The eLearning Manager is responsible for leading the design, development, and implementation of high‑quality digital learning solutions that support business goals and enhance learner engagement. This role oversees the end‑to‑end eLearning development process, ensuring that all learning materials are pedagogically sound, technically robust, and aligned with organizational standards.

The eLearning Manager will collaborate closely with subject matter experts, instructional designers, and stakeholders to deliver effective, scalable learning programs. The role also drives continuous improvement by leveraging innovation, data insights, and emerging technologies to enhance learning effectiveness and business impact. This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer‑first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end‑to‑end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities

• eLearning Strategy & Planning (15%) – Execute and deliver quality and effective training to different target participants that are aligned with Company’s KPI, including classroom/virtual training and eLearning production.
• Instructional Design & Content Oversight (40%) – Oversee design and development of eLearning modules; ensure instructional quality, consistency, and alignment with learning objectives. Manage end‑to‑end development timeline; coordinate with SMEs, vendors, and stakeholders; ensure timely delivery.
• Team Leadership, Coaching & Capability Building (15%) – Coach and mentor team members; upskill teammates in instructional design, tools, and best practices; build team capability.
• Quality Assurance & Governance (10%) – Ensure learning solutions meet quality standards, branding, and compliance requirements; review and approve deliverables.
• Learning Technology & Innovation (10%) – Evaluate and implement new tools, platforms, and technologies (e.g., authoring tools, LMS enhancements, AI); drive innovation.
• Performance Tracking & Continuous Improvement (5%) – Monitor learning effectiveness (analytics, feedback); optimize programs for better engagement and outcomes.
• Vendor & Resource Management (5%) – Manage external vendors and resources where applicable; ensure cost‑effectiveness and quality.

Minimum Job Requirements

Education

• Bachelor’s degree in Education, Instructional Design, Training or a related field.

Experience

• Minimum 6–8 years of experience in Learning & Development, with at least 3 years in eLearning design and development.
• Proven experience in managing end‑to‑end eLearning projects and leading teams.
• Experience working with cross‑functional stakeholders and subject matter experts.

Technical Skills

• Proficiency in eLearning authoring tools (e.g., Articulate 360, Captivate).
• Familiarity with Learning Management Systems (LMS) and digital learning platforms.
• Understanding of instructional design models (e.g., ADDIE, SAM).
• Knowledge of multimedia development and emerging learning technologies (e.g., AI in learning).

Leadership & Interpersonal Skills

• Demonstrates effective team collaboration and provides guidance to team members when needed.
• Supports coaching and development of teammates to build eLearning design and development capabilities.
• Excellent stakeholder management and communication skills.

Project & Business Skills

• Strong project management skills with the ability to manage multiple priorities.
• Ability to align learning solutions with business objectives.
• Analytical mindset to evaluate learning effectiveness and drive continuous improvement.

Other Attributes

• Detail‑oriented with high quality standards.
• Innovative and proactive in adopting new learning approaches.
• Strong problem‑solving and decision‑making skills.

Others

• The incumbent is required to obtain relevant license if the job involves regulated activities.