Business Strategy Associate

Leadingnation; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

SHOPLINE is seeking a hands-on Sales Operations Specialist in Hong Kong to act as the operational backbone for cross-functional teams. You will manage data, ensure CRM hygiene, and support revenue processes from lead-to-close-win with minimal supervision.

The ideal candidate has 3+ years in Sales Operations or Revenue Operations in a SaaS environment, strong Salesforce skills, and fluency in English and Chinese. A finance or analytics background is a plus.

Qualifications

• Bachelor's degree or equivalent; finance/consulting/business analytics background preferred.
• Minimum 3 years of hands-on execution in Sales Operations or Revenue Operations in SaaS.
• Strong Salesforce admin skills and data analysis capabilities.
• Interest in applying AI tools to drive operational efficiency.

Responsibilities

• Spearhead end-to-end data preparation for commission settlements, performance tracking, and partner evaluation.
• Collaborate with Senior Management & Team Leaders to manage budgets, monitor execution, and allocate resources efficiently.
• Maintain and update SOPs; resolve bottlenecks in the daily sales process.
• Administer Salesforce operations, ensure data hygiene, and create visual reports for leadership.

Skills

CRM administration

Data analysis

SaaS operations

Budget management

Cross-functional collaboration

AI analytics tools

English & Chinese fluency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Data visualization tools

Job description

About the Job:

You will play a critical role in SHOPLINE's operations in the Hong Kong market, acting as the operational backbone for our cross-functional teams (Sales, Marketing, Merchant Success, etc). This is a highly hands-on, execution-focused role designed for a self-starter who can independently manage sales performance data, ensure process compliance, and maintain CRM hygiene. The ideal candidate brings a background in finance or consulting, deep knowledge of SaaS sales operations (Lead-to-Close-Win), and the proven ability to drive operational rigor with minimal supervision.

Key Responsibilities:

Sales Performance, Commission & Budget Management

• Spearhead the end-to-end data preparation required for periodic commission settlements, performance tracking, and partner evaluation
• Collaborate with Senior Management & Team Leaders to manage the budget, monitor execution, and ensure efficient resource allocation.
• Assist in foundational financial modeling and data analysis to support the design of sales incentive schemes, OKRs, and ROI strategies.
• Maintain and optimize foundational business dashboards to track trends and team KPIs in a timely manner.

Sales Process Management & Operational Compliance

• Ensure the smooth operation of the end-to-end sales process (Lead-to-Revenue), serving as the primary operational liaison for cross-functional alignment.
• Execute monthly system reconciliations (Salesforce vs. internal platforms) and proactively resolve data anomalies or compliance exceptions.
• Maintain and update Standard Operating Procedures (SOPs), providing hands-on support to resolve bottlenecks within the daily sales process.

CRM Administration & Reporting

• Administer routine Salesforce operations, including user access management, system configuration, and data accuracy.
• Drive CRM data hygiene through regular pipeline reviews, lead lifecycle management (MQL to SQL), and data archiving.
• Create visual reports and presentation materials to accurately convey operational metrics to company leadership.

Required Skills and Qualifications:

• Bachelor's degree or equivalent, with a background in finance, consulting, or business analytics is preferred.
• Minimum of 3 years of hands-on, independent execution experience in Sales Operations, Revenue Operations, or a related analytical role, preferably within a SaaS company.
• Strong proficiency in CRM administration (Salesforce preferred) and advanced data analysis/visualization tools.
• A strong, demonstrated interest in exploring and leveraging AI analytical tools and automation to drive operational efficiency.
• Excellent communication and cross-functional teamwork skills; highly detail-oriented with a proactive problem-solving mindset.
• Proficiency in project management and data analysis tools.
• Familiarity with the lead-to-MQL-to-SQL-to-Close-Win process.
• Essential financial and budget management experience.
• Fluent in English and Chinese.