SaaS Revenue Ops & Strategy Associate

SHOPLINE; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

SHOPLINE is seeking a results-driven Sales Operations professional in Hong Kong to act as the operational backbone for cross-functional teams, including Sales, Marketing, and Merchant Success. The role focuses on data-driven execution, CRM hygiene, and process compliance, with a background in finance or consulting and SaaS-scale operations.

The ideal candidate will manage data for commissions, support incentive design, maintain dashboards, and drive end-to-end Lead-to-Revenue processes with

Qualifications

• Bachelor's degree or equivalent in finance, consulting, or business analytics preferred.
• Minimum of 3 years of hands-on, independent execution experience in Sales Operations, Revenue Operations, or related analytic role, preferably in SaaS.
• Strong proficiency in CRM administration (Salesforce preferred) and advanced data analysis/visualization tools.
• Interest in leveraging AI analytics tools and automation to drive efficiency.
• Excellent communication and cross-functional teamwork skills; detail-oriented with proactive problem-solving mindset.
• Proficiency in project management and data analysis tools.
• Familiarity with Lead-to-MQL-to-SQL-to-Close-Win process.
• Essential financial and budget management experience.

Responsibilities

• Spearhead end-to-end data preparation for commission settlements, performance tracking, and partner evaluation.
• Collaborate with Senior Management & Team Leaders to manage the budget and monitor execution.
• Assist in financial modeling and data analysis to support incentive schemes, OKRs, and ROI strategies.
• Maintain and optimize dashboards to track trends and team KPIs.
• Ensure end-to-end sales process (Lead-to-Revenue) operates smoothly and align cross-functionally.
• Execute monthly system reconciliations (Salesforce vs internal platforms) and resolve data issues.
• Maintain and update SOPs and support daily sales process bottlenecks.
• Administer routine Salesforce operations, including user access and system configuration.
• Drive CRM data hygiene through pipeline reviews, lifecycle management, and data archiving.
• Create visual reports and presentations for leadership.

Skills

CRM administration and data analysis

Cross-functional teamwork

Project management

Proactive problem solving

Business analytics

Communication

AI tools interest

Education

Bachelor's degree or equivalent in finance/consulting/business analytics

Tools

Salesforce

Data visualization tools

Job description

SHOPLINE is seeking a results-driven Sales Operations professional in Hong Kong to act as the operational backbone for cross-functional teams, including Sales, Marketing, and Merchant Success. The role focuses on data-driven execution, CRM hygiene, and process compliance, with a background in finance or consulting and SaaS-scale operations.

The ideal candidate will manage data for commissions, support incentive design, maintain dashboards, and drive end-to-end Lead-to-Revenue processes with