Business Solution Manager (2-year contract)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a seasoned HNW Operations Business Analyst to mentor the team, define and document business requirements for a new core policy administration system and customer portal, and lead UAT to confirm system functionality aligns with business needs.

The role focuses on developing comprehensive operations manuals, SOPs, process maps and workflows, facilitating clear stakeholder communication, organizing project activities to hit milestones, and overseeing RFP processes

Qualifications

• University graduate in information technology, business administration, statistics, quantitative analysis or related disciplines.
• Around 10 years' proven experience in business analysis and project areas.
• Solid experience in Project Management.
• Solid experience in team management and drive the team to meet and commit the schedule.
• Strong knowledge in operation process and procedure.
• Strong knowledge in life insurance.
• Excellent verbal and written communication skill and interpersonal skill.
• Strong and tough characters with change management and dispute resolution skills.
• Strong analytical and problem-solving skills.
• Ability to multitask, prioritize and manage time well.
• Well organized, self-initiative and a good team lead and player.

Responsibilities

• Manage and mentor the HNW Operations Business Analyst, providing guidance on best practices and methodologies.
• Collaborate with stakeholders to define and document business requirements for the creation and implementation of a new core policy administration system and customer portal.
• Lead User Acceptance Testing (UAT) efforts to ensure system functionality meets business needs.
• Develop and maintain comprehensive Operations Manuals, Standard Operating Procedures (SOPs), process maps, workflows, and guidelines.
• Facilitate stakeholder communication to ensure clarity and transparency throughout the project lifecycle.
• Plan and organize project activities, ensuring timely delivery of milestones and deliverables.
• Oversee the Requests for Proposals (RFPs) process, collaborating with vendors and internal teams as necessary.
• Identify and analyze business requirements to improve operational efficiency and service delivery.
• To provide technical guidance on system data relationship in BAU and production support area.

Skills

Stakeholder management

UAT leadership

Process documentation

SOP development

Team mentoring

Life Insurance knowledge

Communication skills

Change management

Dispute resolution

Analytical thinking

Education

University degree in IT/Business

Job description

• Manage and mentor the HNW Operations Business Analyst, providing guidance on best practices and methodologies.
• Collaborate with stakeholders to define and document business requirements for the creation and implementation of a new core policy administration system and customer portal.
• Lead User Acceptance Testing (UAT) efforts to ensure system functionality meets business needs.
• Develop and maintain comprehensive Operations Manuals, Standard Operating Procedures (SOPs), process maps, workflows, and guidelines.
• Facilitate stakeholder communication to ensure clarity and transparency throughout the project lifecycle.
• Plan and organize project activities, ensuring timely delivery of milestones and deliverables.
• Oversee the Requests for Proposals (RFPs) process, collaborating with vendors and internal teams as necessary.
• Identify and analyze business requirements to improve operational efficiency and service delivery.
• To provide technical guidance on system data relationship in BAU and production support area.

Responsibilities

• Manage and mentor the HNW Operations Business Analyst, providing guidance on best practices and methodologies.
• Collaborate with stakeholders to define and document business requirements for the creation and implementation of a new core policy administration system and customer portal.
• Lead User Acceptance Testing (UAT) efforts to ensure system functionality meets business needs.
• Develop and maintain comprehensive Operations Manuals, Standard Operating Procedures (SOPs), process maps, workflows, and guidelines.
• Facilitate stakeholder communication to ensure clarity and transparency throughout the project lifecycle.
• Plan and organize project activities, ensuring timely delivery of milestones and deliverables.
• Oversee the Requests for Proposals (RFPs) process, collaborating with vendors and internal teams as necessary.
• Identify and analyze business requirements to improve operational efficiency and service delivery.
• To provide technical guidance on system data relationship in BAU and production support area.

Qualifications

• University graduate in information technology, business administration, statistics, quantitative analysis or related disciplines.
• Around 10 years' proven experience in business analysis and project areas
• Solid experience in Project Management
• Solid experience in team management and drive the team to meet and commit the schedule
• Strong knowledge in operation process and procedure
• Strong knowledge in life insurance
• Excellent verbal and written communication skill and interpersonal skill
• Strong and tough characters with change management and dispute resolution skills
• Strong analytical and problem-solving skills
• Ability to multitask, prioritize and manage time well
• Well organized, self-initiative and a good team lead and player

About AXA Hong Kong And Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).