Business Analyst (Automation and Incident Management)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 480,000 - 800,000; Full time

Job summary

AXA Hong Kong and Macau is recruiting a Business Analyst to act as a production support and Product Owner in a Scrum Team for Healthbuzz and other systems. You will handle incidents, design workarounds, and drive remedy actions to minimize disruptions while ensuring QC controls and regulatory reporting.

You will apply insurance domain expertise to guide action plans, communicate findings across diverse audiences, and lead process improvements with internal and external partners.

Qualifications

• University graduate in business administration, statistics, quantitative analysis or related disciplines.
• 2+ year of proven experience in business analysis and project areas.
• Experience in Project Management.
• Strong knowledge in operation process and procedure.
• Strong knowledge in life insurance.
• Strong communication skill – written and spoken – including clear explanation to non-technical people.

Responsibilities

• Act as Business Analyst and Production Support for Healthbuzz and other operational systems, and serve as Product Owner in Scrum Team.
• Handle incidents and production defects impacting operations, designing workarounds to minimize disruptions.
• Propose and implement remedy actions as needed, negotiating fix designs and implementation plans.
• Ensure QC control on fix including RCA and UTR review, UAT, BVT, IVT. etc.
• Coordinate Month end and Year End Arrangement, including online/offline schedule and ATP process adjustment, etc., and regulatory reporting and handling such as Levy, CRS, FATCA, Data retention, etc.
• Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices.
• Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences.
• Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level; focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
• Support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs

Skills

Business analysis

Project management

Operations knowledge

Life insurance

Communication skills

Change management

Problem solving

Team player

Microsoft Office

Automation / AI

Power Automate

Excel

PowerPoint

Education

Bachelor's degree in business administration/related disciplines

Tools

Power Automate

Excel

PowerPoint

Job description

Responsibilities

• Act as Business Analyst and Production Support for Healthbuzz and other operational systems, and serve as Product Owner in Scrum Team
• Handle incidents and production defects impacting operations, designing workarounds to minimize disruptions
• Propose and implement remedy actions as needed, negotiating fix designs and implementation plans
• Ensure QC control on fix including RCA and UTR review, UAT, BVT, IVT. etc.
• Coordinate Month end and Year End Arrangement, including online/offline schedule and ATP process adjustment, etc., and regulatory reporting and handling such as Levy, CRS, FATCA, Data retention, etc.
• Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices
• Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences
• Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level; focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
• Support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs

Qualifications

• University graduate in business administration, statistics, quantitative analysis or related disciplines
• 2+ year of proven experience in business analysis and project areas
• Experience in Project Management
• Strong knowledge in operation process and procedure
• Strong knowledge in life insurance
• Strong communication skill – written and spoken – including clear explanation to non-technical people
• Strong and tough characters with change management and dispute resolution skills
• Strong analytical and problem solving skills
• Well organized, self initiative and a good team player
• Well versed in Microsoft Office, a high level of financial/business analysis capacity including use of Excel, Work & PowerPoint
• Demonstrated ability to apply automation and AI solutions in a work environment, with hands-on experience using tools such as Microsoft Power Automate or similar platforms.

About AXA Hong Kong And Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.