Business Development Manager- CRM SAAS solution

HeyMember; Hong Kong Island; On-site; HKD 550,000 - 750,000; Full time

Job summary

HeyMember seeks a proactive Business Development Manager to lead client acquisition for our WhatsApp-native marketing platform. You will engage CMOs and lifecycle leaders across D2C, Retail, Hospitality, F&B and Subscription services, delivering tailored demonstrations that show how our solution drives high open rates and repeat purchases.

You will own the full sales cycle from discovery to contract, collaborate with agencies and Shopify/e-commerce partners, and relay market feedback to Product

Qualifications

• 2–4 years of B2B SaaS business development or account executive experience.
• Strong understanding of retention marketing, LTV, segmentation, and e-commerce tech stacks (Shopify, Klaviyo).
• Proven history of hitting quota through outbound prospecting and product demos.
• Exceptional storytelling to communicate ROI of switching from traditional channels to WhatsApp marketing.

Responsibilities

• Prospect and engage marketing leadership (CMOs, Heads of Lifecycle, Retention Leads, E-commerce Directors).
• Deliver tailored product demonstrations showing WhatsApp marketing benefits.
• Manage the full sales cycle from discovery to contract execution, meeting ARR targets.
• Collaborate with performance agencies and e-commerce consultants to build referral networks.
• Feed market feedback to Product/Growth teams to refine features.

Skills

B2B SaaS

Outbound Prospecting

Quota Attainment

Product Demos

ROI storytelling

WhatsApp API

Shopify

Klaviyo

E-commerce stacks

Tools

Shopify

Klaviyo

Job description

Business Development Manager- CRM SAAS solution

We are seeking a proactive Business Development Manager to spearhead client acquisition for our WhatsApp-native marketing platform. Our platform empowers marketing teams, lifecycle strategists, and retention managers to run targeted campaigns, build broadcast segmentations, automate customer journeys, and drive repeat purchases directly inside WhatsApp.

Key responsibilities

Prospect and engage marketing leadership (CMOs, Heads of Lifecycle, Retention Leads, E-commerce Directors) across high-repeat purchase verticals like D2C E-commerce, Retail, Hospitality, F&B and Subscription Services

Deliver tailored product demonstrations showing how WhatsApp marketing achieves 90%+ open rates, higher click-throughs, and superior repeat-purchase LTV compared to traditional Email/SMS channels

Manage the entire sales cycle from discovery to contract execution, consistently meeting or exceeding quarterly recurring revenue (ARR) targets

Collaborate with performance agencies, Shopify/e-commerce consultants, and marketing technology integrators to build referral networks

Feed real-time industry needs and campaign feedback back to Product and Growth teams to refine marketing automation feature set

About you

2–4 years of B2B SaaS business development or account executive experience, ideally selling marketing technology (MarTech), lifecycle tools, or e-commerce SaaS

Strong understanding of retention marketing, customer lifetime value (LTV), segmentation, e-commerce tech stacks (Shopify, Klaviyo), and the WhatsApp Business API ecosystem

Proven history of hitting quota through proactive outbound prospecting and consultative product demos

Exceptional storytelling skills to communicate the ROI of switching budget from traditional channels (SMS/Email) to conversational messaging