Business Analyst (Digital Payment Solution)

HKT; Hong Kong; On-site; HKD 360,000 - 720,000; Full time

Job summary

Tap & Go seeks a Business Analyst to support its digital payment solutions in Hong Kong. You will bridge business ideas with technical execution, assist market research, and coordinate across teams and vendors to drive end-to-end delivery.

You will work under a PM and Team Lead, contributing to squad projects, maintaining backlogs, and supporting testing to ensure successful launches. Fluency in English and Chinese is essential.

Qualifications

• Bachelor’s degree required in Business Administration, CS, or related field.
• 3–5 years in gathering user requirements, system testing, or system support.
• FinTech or banking experience preferred.
• Knowledge of Payment Systems (FPS, Card Scheme, API integration) and Web3/Stablecoins is a plus.

Responsibilities

• Support the PM in market research and data synthesis to derive actionable insights.
• Coordinate with internal stakeholders and external vendors to align on requirements.
• Facilitate end-to-end delivery across multiple payment projects from user requirements to launch.
• Collaborate closely with the PM and team to hit milestones and share knowledge materials.
• Maintain project backlogs and support agile transitions from concept to launch.
• Periodically assist with production/regression testing to ensure smooth operations.

Skills

Tech-informed analyst

Analytical researcher

Effective communicator

Detail oriented

Adaptive collaborator

Deadline driven

AI/ML curiosity

Education

Bachelor’s degree in Business Administration, Computer Science, or a related field

Job description

Business Analyst (Digital Payment Solution)

At Tap & Go, we don't just process transactions; we build the infrastructure that powers Hong Kong’s digital payment economy. Our Product Development Team is seeking a high-caliber, passionate, and agile Business Analyst to join our mission in delivering next-generation payment solutions.

This is a role for an ambitious professional who thrives in fast-paced environments, loves the thrill of hitting milestones, and is eager to grow under the mentorship of Product Managers while integrating cutting-edge technology into digital payment excellence.

Your Role:

As a vital member of our payment innovation engine, you will support the Product Manager (PM) in bridging the gap between visionary business ideas and robust technical execution. Under the coaching of our Team Lead, you will:

Support Market Research & Data Synthesis: Assist the PM in investigating evolving marketing trends and gathering intelligence from multiple data sources. You will help prepare deep-dive findings and figures to arrive at data-driven insights that optimize payment function utility.

Coordinate Across Frontiers: Act as a key liaison between internal stakeholders and external vendors. You will use strong interpersonal skills to communicate complex system logic to stakeholders at their specific level of technical understanding.

Execute End-to-End Delivery: Facilitate the full product lifecycle for multiple concurrent payment projects, from gathering User requirement, UAT planning and hands-on deliverables. You will also play a key role in knowledge management by preparing project documentation and functional reference materials to ensure seamless team operations.

Team Collaboration: Actively contribute to squad-based projects with shared targets. You will work closely with the PM to ensure all collective milestones are achieved together.

Agile Project Support: Assist in maintaining project backlogs and ensure a seamless transition from concept to launch within a continuous development cycle.

System Integrity Support: Periodically support the team in performing production or regression tests at night following specific deployments, ensuring systems are flawless for the next business day.

To suceed in the role:

Core Qualifications: Bachelor’s degree in Business Administration, Computer Science, or a related field. We are looking for candidates with 3 to 5 years of experience in gathering user requirements, system testing, or system support, preferably in the banking or FinTech industry.

Domain Expertise: Practical knowledge of Payment Systems (FPS, Card Scheme, API integration), a strong conceptual understanding of Web3 and Stablecoin products. You are passionate about the future of Fintech and are eager to deepen your expertise in these technologies under the guidance of our senior leaders to drive next-generation payment utility.

The Tech-Informed Analyst: A fundamental ability to read and comprehend technical logic/code to help refine specifications and bridge the gap with developers.

The Analytical Researcher: Intellectual curiosity to dig into data and the ability to synthesize information from diverse sources into actionable insights.

The Effective Communicator: Fluency in English and Chinese is essential. You can articulate complex ideas clearly to stakeholders at all levels, bridging the gap between coding experts and business users.

The Detail Enthusiast: In the world of payments, every decimal point and line of code matters. Your precision is your superpower.

Adaptive Collaboration & Proactive Innovation: Seamlessly adapt to shifting project priorities, demonstrating a proactive and innovative mindset. You are a valuable team member who actively seeks opportunities to translate visionary business ideas into concrete technical solutions, fostering a collaborative environment where collective effort drives success.

The Deadline Achiever: Possess a strong sense of ownership in meeting tight schedules and demonstrate the dedication to support occasional off-hour production cycles when the mission requires it to ensure a successful launch.

Future-Ready Mindset: Open to learning about AI/Machine Learning applications, which is considered a significant advantage for your long-term growth within the team.

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.