Business Analyst

Jefferson Frank; Hong Kong; On-site; HKD 360,000 - 720,000; Full time

Job summary

Jefferson Frank is seeking a proactive Business Analyst to join its Digital Transformation team. The role focuses on project coordination, stakeholder management, and driving digital initiatives across functions, gathering requirements, coordinating system enhancements, and ensuring timely delivery in a fast-paced environment.

You will work with cross‑functional teams, prepare functional specs and user stories, manage UAT, support production issues, and contribute to continuous process

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience gathering requirements and mapping processes.
• Experience coordinating UAT and project documentation.
• Strong stakeholder management and communication abilities.

Responsibilities

• Partner with business users to understand operational needs and gather requirements.
• Coordinate digital enhancement projects from requirements through implementation.
• Evaluate requests with technical teams to determine feasibility.
• Prepare functional specs, business processes, user stories, and wireframes.
• Coordinate UAT and manage testing activities to meet requirements.
• Work with development teams to investigate issues and coordinate resolutions.
• Provide day-to-day application support and liaison between users and tech.
• Support continuous improvement by streamlining processes and platforms.
• Assist Product Manager in evaluating new technologies and future enhancements.
• Drive timelines, coordinate stakeholders, and ensure delivery of digital initiatives.

Skills

Stakeholder management

Communication skills

Project coordination

Business analysis

Requirement gathering

UAT coordination

JIRA

Digital transformation

Problem solving

Education

Bachelor's degree in Business, Information Systems, Supply Chain, Logistics, Engineering, or related

Tools

JIRA

Job description

About the Role

Our client, a well-established multinational company, is looking for a proactive and business-oriented professional to join its Digital Transformation team. Despite the title of Business Analyst, this role is heavily focused on project coordination, stakeholder management, and driving digital initiatives across different business functions. This is an excellent opportunity for candidates who enjoy working with cross‑functional teams, gathering business requirements, coordinating system enhancements, and ensuring successful project delivery in a fast‑paced environment.

Key Responsibilities

• Partner with business users and internal stakeholders to understand operational needs and gather business requirements.
• Coordinate digital enhancement projects from requirement gathering through implementation and post‑launch support.
• Evaluate business requests and collaborate with technical teams to determine solution feasibility.
• Prepare functional specifications, business process flows, user stories, and wireframes where required.
• Coordinate User Acceptance Testing (UAT), manage testing activities, and ensure business requirements are met before deployment.
• Work closely with development teams to investigate system issues, coordinate resolutions, and communicate progress to stakeholders.
• Provide day‑to‑day application support and act as the primary liaison between business users and technical teams.
• Support continuous improvement initiatives by identifying opportunities to streamline business processes and enhance digital platforms.
• Assist the Product Manager in evaluating new technologies, digital solutions, and future product enhancements.
• Drive project timelines, coordinate multiple stakeholders, and ensure successful delivery of digital initiatives.

Requirements

• Bachelor's degree in Business, Information Systems, Supply Chain, Logistics, Engineering, or a related discipline.
• 3 years of experience in Business Analysis, Project Coordination, Digital Transformation, IT Projects, or System Implementation.
• Experience in logistics, supply chain, freight forwarding, or transportation industries is a strong advantage.
• Strong stakeholder management and communication skills with the ability to bridge business and technical teams.
• Experience in requirement gathering, process mapping, UAT coordination, and project documentation.
• Familiarity with JIRA or other project management/collaboration tools is an advantage.
• Strong analytical and problem‑solving skills with excellent attention to detail.
• Self‑motivated, proactive, and able to manage multiple priorities in a dynamic environment.
• Excellent written and spoken English is essential.
• Cantonese is required to communicate effectively with local stakeholders; Mandarin is a plus.

Who We're Looking For

We are looking for a bright, articulate, and business‑mindful individual with excellent communication skills. This role suits someone who enjoys coordinating projects, engaging with different stakeholders, and driving digital transformation initiatives rather than performing highly technical system analysis. If you enjoy working in a collaborative environment where you can influence business improvements and digital innovation, we'd love to hear from you.