Broker Operations Manager (Digital Asset)

Osmium Consulting Group Limited; Hong Kong Island; In loco; HKD 900.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Osmium Consulting Group Limited is recruiting a Broker Operations Manager (Digital Asset) in Hong Kong to lead strategy, plan campaigns, and drive user growth on the trading platform.

You will collaborate with the Broker BD team, manage budgets, and use data insights to optimize broker and user experiences across Greater China and international markets.

Competenze

• Proven experience in user operations, event operations, or growth ops in a high-growth tech environment.
• Strong analytical mindset with data-driven decision making.
• Excellent stakeholder management and communication with external brokers and internal teams.

Mansioni

• Plan, execute, and scale broker campaigns to drive user growth and platform volume.
• Analyze broker and user metrics to optimize growth strategies and KPIs.
• Gather feedback from brokers and users to enhance event workflows and experience.
• Collaborate with the Broker BD team to nurture relationships and expand the ecosystem.
• Oversee campaign budgets, ROI analysis, and provide actionable improvements.

Conoscenze

User Operations

Event Operations

Growth Operations

Strumenti

Campaign management software

Analytics tools

Descrizione del lavoro

Broker Operations Manager (Digital Asset)

Strategy & Campaign Execution: Plan, execute, and scale high-impact broker campaigns and promotional events to drive user growth, active trading, and platform volume.

Data-Driven Insights: Analyze broker and end-user behavior and performance metrics to identify opportunities, track KPIs, and optimize future growth strategies.

User & Broker Experience Optimization: Gather and synthesize continuous feedback from brokers and end-users to enhance event execution, campaign workflows, and overall user satisfaction.

Cross-Functional Collaboration: Partner closely with the Broker Business Development (BD) team to nurture and grow existing broker relationships and expand the ecosystem.

Budget & ROI Management: Oversee campaign budgets, evaluate campaign performance (ROI), and deliver actionable recommendations for ongoing improvements.

Requirements

Relevant Experience: Proven track record in User Operations, Event Operations, or Growth Operations within a high-growth tech environment.

Domain Knowledge: Prior experience in a Digital Asset Exchange, Trading Platform, or Traditional Brokerage is strongly preferred, along with a solid understanding of digital assets, liquidity, and brokerage models.

Analytical Mindset: Strong data analysis skills with proficiency in standard analytics tools, user operations frameworks, and campaign management software.

Stakeholder Management: Outstanding communication and relationship-building skills to effectively engage both external partners/brokers and internal teams.

Languages: Full professional fluency in English and Mandarin (spoken and written) for seamless business communication across Greater China and international markets.