Brand Experience Specialist

Abercrombie & Fitch Co.; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who’ll Celebr)

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers and representing our brand authentically. You will help shoppers find what they need and maintain a welcoming, well-presented environment.

In this role, you’ll deliver warm service, support replenishment, manage checkout interactions, and assist with online orders to ensure a seamless omni-channel experience. The position emphasizes flexibility and teamwork.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer experience

Adaptability

Organizational skills

Attendance

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life by engaging customers and representing our brand authentically. You will help shoppers find what they need and maintain a welcoming, well-presented environment.

In this role, you’ll deliver warm service, support replenishment, manage checkout interactions, and assist with online orders to ensure a seamless omni-channel experience. The position emphasizes flexibility and teamwork.