Brand Representative - Hysan Place, Hollister

Abercrombie & Fitch Co.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Brand Representative in Hong Kong. In this role, you will engage customers, maintain a welcoming store environment, and provide attentive service. Responsibilities include supporting product replenishment, managing checkout processes, and facilitating online orders. Ideal candidates will enjoy customer interaction and maintaining store presentation standards. Join a dynamic team dedicated to creating memorable experiences for all customers.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support Save the Sale orders and fulfill In-Store Pick-Up.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.