Brand Experience Specialist — Flexible Schedule

AFH Hong Kong Stores, Limited; Tuen Mun; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate opportunity

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Hong Kong to provide warm, attentive service and engage customers across categories. You will help maintain a clean, visually appealing sales floor and assist with purchases, returns, and exchanges to ensure a positive checkout experience.

Role involves supporting online orders, in-store pickup, and keeping presentation standards high. Opportunities for career advancement and merchandise discounts are among the benefits.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives in Hong Kong to provide warm, attentive service and engage customers across categories. You will help maintain a clean, visually appealing sales floor and assist with purchases, returns, and exchanges to ensure a positive checkout experience.

Role involves supporting online orders, in-store pickup, and keeping presentation standards high. Opportunities for career advancement and merchandise discounts are among the benefits.