Brand Ambassador: Customer Experience & Growth

Abercrombie & Fitch Co.; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a Brand Affilia​

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Hong Kong to bring our store experience to life, engaging customers and offering styling guidance across categories. You’ll help create a welcoming, on-brand environment and maintain presentation standards.

Responsibilities include customer service, product replenishment, and smooth checkout operations, with omni-channel support for online orders and in-store pick-ups. This is a dynamic role in a global, inclusive team.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer Experience

Sales Floor Maintenance

Cash Wrap Operations

Online Orders

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives in Hong Kong to bring our store experience to life, engaging customers and offering styling guidance across categories. You’ll help create a welcoming, on-brand environment and maintain presentation standards.

Responsibilities include customer service, product replenishment, and smooth checkout operations, with omni-channel support for online orders and in-store pick-ups. This is a dynamic role in a global, inclusive team.