Brand Ambassador - Customer Experience & Style

Abercrombie & Fitch Co.; Hong Kong; On-site; HKD 83,000 - 124,000; Full time

Benefits offered by this job

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate program

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative for the K11 Art Mall Hollister location in Hong Kong. The role focuses on delivering an inviting customer experience across categories, maintaining presentation standards, and supporting omni-channel order handling.

The position emphasizes friendly service, product knowledge, and a team-driven environment within a global fashion retailer. Training and development opportunities are available.

Qualifications

• Able to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized environment.
• Cash Wrap Operations: Process purchases, returns, and exchanges efficiently.
• Online Orders: Support Save the Sale orders and fulfill in-store pick-up and ship-from-store orders.

Skills

Welcoming customer experience

Dynamic work environment

Organizational skills

Reliability and attendance

Job description

Abercrombie & Fitch Co. is seeking a Brand Representative for the K11 Art Mall Hollister location in Hong Kong. The role focuses on delivering an inviting customer experience across categories, maintaining presentation standards, and supporting omni-channel order handling.

The position emphasizes friendly service, product knowledge, and a team-driven environment within a global fashion retailer. Training and development opportunities are available.