Brand Experience Specialist

Abercrombie & Fitch Spain, SL; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who'll Celebr-

Job summary

Abercrombie & Fitch Co. is seeking a friendly, customer-focused team member to deliver welcoming service on the sales floor in our Hong Kong stores.

You will anticipate needs, advise on styling across categories, and support a seamless omni-channel experience. In this role, you will maintain presentation standards, assist with replenishment and efficient checkout, and help fulfill online and buy-online orders while upholding our brand's standards.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Communication

Organization

Attendance reliability

Job description

Abercrombie & Fitch Co. is seeking a friendly, customer-focused team member to deliver welcoming service on the sales floor in our Hong Kong stores.

You will anticipate needs, advise on styling across categories, and support a seamless omni-channel experience. In this role, you will maintain presentation standards, assist with replenishment and efficient checkout, and help fulfill online and buy-online orders while upholding our brand's standards.