Branch Service Officer/Manager (Checker)

Industrial and Commercial Bank of China; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Industrial and Commercial Bank of China (Asia) Limited (ICBC (Asia)) is seeking an experienced Branch Operations Manager to oversee daily branch activities in Hong Kong. The role requires extensive experience in branch operations and strong supervisory capabilities to ensure compliant, high-quality customer service across all banking services.

Candidates must be university graduates with at least 8 years in branch operations and 3 years in a supervisory role, plus fluent English and Putonghua to

Qualifications

• University graduate
• 8+ years of branch operations experience
• 3+ years supervisory experience
• Familiar with consumer banking products and regulatory requirements

Responsibilities

• Oversee daily operations of branch
• Ensure all operations adhere to bank policies and regulatory requirements
• Provide high quality service to customers

Skills

Customer service

Communication

Supervisory skills

Putonghua

Education

University graduate

Job description

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

• Oversee daily operations of branch
• Ensure all operations are carried out in a proper manner and full compliance with the Bank’s policies and procedures and regulatory requirements
• Ensure high quality of service is accurately and efficiently provided to customers

Job Requirements

• University graduate
• Minimum 8 years of experience in branch operations, of which at least 3 years at supervisory level
• Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements
• Qualifications of IIQAS and HKSI
• Good communication, interpersonal and supervisory skills
• Good command of spoken and written English and Chinese including Putonghua
• Candidate with less experience will be considered for the position of Counter Service Manager/ Officer