Branch Manager

Futu Holdings Limited; Hong Kong; On-site; HKD 800,000 - 1,120,000; Full time

Job summary

Futu Holdings Limited in Hong Kong seeks an experienced operations & strategy leader to direct the HK branch network, build data-driven site selection models and cadence for openings, and develop a strong branch management pipeline. You will implement standardized SOPs, analytics and compliance controls across stores to ensure consistent performance.

The role requires multi-lingual leadership (Cantonese, Mandarin, English), sharp strategic thinking and the ability to drive KPI improvements while

Qualifications

• Bachelor’s degree or above with 5+ years of management experience in offline retail operations
• Financial sector background (Securities/Banking/Insurance) preferred
• Fluent in Cantonese, Mandarin and English to manage multi-lingual teams and serve clients
• Strong strategic thinking, team leadership, data analysis and problem-solving under pressure
• Must hold or obtain SFC Type 1 and/or Type 4 Licence before probation
• Flexible to work on weekdays, weekends and public holidays

Responsibilities

• Lead overall strategy for HK physical branch network; develop data-driven models for site selection, store positioning and opening cadence
• Build a robust store manager talent pipeline including recruitment, training, performance appraisal and succession planning
• Design and implement operational management framework for physical stores including SOPs, analytics and compliance controls
• Oversee branch KPIs, monitor operational data and optimize resource allocation
• Act as liaison between HQ and branch operations ensuring adherence to SFC regulations and internal standards

Skills

Strategic planning

Team leadership

Data analysis

Operations management

Multilingual (Cantonese/Mandarin/EN)

SFC Type 1/4 Licence

Education

Bachelor’s degree or above

Job description

• Lead the overall strategy for Futu’s HK physical branch network. Develop data-driven models for site selection, store positioning, and opening cadence to drive healthy network expansion and performance growth.
• Build a robust store manager talent pipeline, covering recruitment, training, performance appraisal, and succession planning to ensure a professional and stable management team.
• Design and implement the operational management framework for physical stores, including SOPs, business analytics, and compliance controls, to ensure standardized and refined operations.
• Oversee branch KPIs, monitor operational data, and optimize resource allocation to resolve cross-store pain points, enhancing overall efficiency and customer satisfaction.
• Act as the liaison between HQ and branch operations, ensuring strict adherence to SFC regulations and internal compliance standards.

Requirements:

• Bachelor’s degree or above, with 5+ years of management experience, preferably in offline chain retail operations. Background in the financial sector (Securities/Banking/Insurance) is highly preferred.
• Familiar with the HK/US stock market; personal trading experience is a plus, demonstrating an understanding of investor needs and service scenarios.
• Fluent in Cantonese, Mandarin, and English to manage multi-lingual teams and serve diverse clients.
• Strong strategic thinking, team leadership, data analysis, and problem-solving skills with high resilience under pressure.
• Must hold (or obtain before probation) SFC Type 1 and/or Type 4 Licence.
• Flexible to work on weekdays, weekends, and public holidays.