Branch Manager

Futu Securities International (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Futu Securities International (Hong Kong) Limited seeks an experienced senior leader to drive strategy for its HK physical branch network and to build data-driven models for site selection, store positioning, and opening cadence. The role focuses on growth, regulatory compliance, and customer service excellence.

You will develop a robust store manager pipeline, implement SOPs, analytics, and performance appraisals, oversee KPIs, and liaise between HQ and branches.

Qualifications

• Bachelor’s degree or above, with 5+ years of management experience, preferably in offline chain retail operations.
• Background in the financial sector (Securities/Banking/Insurance) is highly preferred.
• Familiar with the HK/US stock market; personal trading experience is a plus.
• Fluent in Cantonese, Mandarin, and English to manage multi-lingual teams and serve diverse clients.
• Strong strategic thinking, team leadership, data analysis, and problem-solving skills with high resilience under pressure.
• Must hold (or obtain before probation) SFC Type 1 and/or Type 4 Licence.
• Flexible to work on weekdays, weekends, and public holidays.

Responsibilities

• Lead the overall strategy for Futu’s HK physical branch network, developing data-driven models for site selection, store positioning, and opening cadence to drive healthy network expansion and performance growth.
• Build a robust store manager talent pipeline, covering recruitment, training, performance appraisal, and succession planning to ensure a professional and stable management team.
• Design and implement the operational management framework for physical stores, including SOPs, business analytics, and compliance controls, to ensure standardized and refined operations.
• Oversee branch KPIs, monitor operational data, and optimize resource allocation to resolve cross-store pain points, enhancing overall efficiency and customer satisfaction.
• Act as the liaison between HQ and branch operations, ensuring strict adherence to SFC regulations and internal compliance standards.

Job description

Lead the overall strategy for Futu’s HK physical branch network. Develop data-driven models for site selection, store positioning, and opening cadence to drive healthy network expansion and performance growth.

Build a robust store manager talent pipeline, covering recruitment, training, performance appraisal, and succession planning to ensure a professional and stable management team.

Design and implement the operational management framework for physical stores, including SOPs, business analytics, and compliance controls, to ensure standardized and refined operations.

Oversee branch KPIs, monitor operational data, and optimize resource allocation to resolve cross-store pain points, enhancing overall efficiency and customer satisfaction.

Act as the liaison between HQ and branch operations, ensuring strict adherence to SFC regulations and internal compliance standards.

Requirements:

Bachelor’s degree or above, with 5+ years of management experience, preferably in offline chain retail operations. Background in the financial sector (Securities/Banking/Insurance) is highly preferred.

Familiar with the HK/US stock market; personal trading experience is a plus, demonstrating an understanding of investor needs and service scenarios.

Fluent in Cantonese, Mandarin, and English to manage multi-lingual teams and serve diverse clients.

Strong strategic thinking, team leadership, data analysis, and problem-solving skills with high resilience under pressure.

Must hold (or obtain before probation) SFC Type 1 and/or Type 4 Licence.

Flexible to work on weekdays, weekends, and public holidays.