Branch Leader - Growth, Risk & Customer Experience

Hang Seng Bank; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Hang Seng Bank is seeking a Branch Manager for the District Branch who will lead and manage operations to achieve business objectives. This role demands a strong leader who can inspire the team and ensure exceptional customer experience while adhering to regulatory standards and minimizing risks.

The ideal candidate will have proven banking experience, solid leadership skills, and proficiency in both English and Chinese. The position requires a dedication to delivering high-quality services and managing complex interactions effectively.

Qualifications

• Proven banking experience with solid leadership skills.
• Ability to inspire others and work in an Agile environment.
• High level of awareness with a strong desire to learn.

Responsibilities

• Lead and manage the District Branch to achieve business objectives.
• Ensure excellent customer experience and encourage alternative channels.
• Minimize risk while maximizing operational efficiency.

Skills

Leadership and people management

Communication skills

Problem solving skills

Customer centricity mindset

Ability to work under pressure

Bilingual in English and Chinese

Education

University graduate

Holder of HKIB ARWP or CRWP

Professional qualifications (ECF, CB)

Job description

Hang Seng Bank is seeking a Branch Manager for the District Branch who will lead and manage operations to achieve business objectives. This role demands a strong leader who can inspire the team and ensure exceptional customer experience while adhering to regulatory standards and minimizing risks.

The ideal candidate will have proven banking experience, solid leadership skills, and proficiency in both English and Chinese. The position requires a dedication to delivering high-quality services and managing complex interactions effectively.