Betting Control Centre Ops & RPA Optimization Lead

The Hong Kong Jockey Club; Sha Tin; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a senior operations professional to manage 7x24 wagering controls, monitor platform health, and oversee RPA-driven process improvements. You will partner with IT, Digital Services, and business units to implement new wagering initiatives and ensure adherence to SOPs.

Candidates should have a strong background in e-Business or IT-enabled services, with 10+ years' experience, and be comfortable working shifts, including Sundays and holidays.

Qualifications

• Bachelor degree in Business or Marketing or Computer Science/Engineering with customer focus.
• Minimum 10 years in e-channels operations or related fields.
• Experience with project implementation and incident management is preferred.
• Strong interest in e-Business digital services and automation.
• Willingness to work across shifts, including Sundays and holidays.

Responsibilities

• Manage daily 7x24 operations of O&O to monitor wagering platform health and funds transfer stability.
• Facilitate DS to execute daily wagering operations and process requests per SOPs.
• Assess system abnormalities and collaborate with incident management to resolve issues.
• Collaborate with IT and business units on digital wagering initiatives and system upgrades.
• Develop and maintain operational checklists and dashboards for real-time visibility.
• Supervise part-time staff and assist line manager with budget and resource planning.

Skills

Project management

Incident management

Digital services

Agile framework

Bilingual English/Chinese

Shift work

Education

Bachelor degree in Business or Marketing

Bachelor degree in Computer Science / Electronic Engineering / E-Commerce

Tools

UiPath

Python

JavaScript

Job description

The Hong Kong Jockey Club is seeking a senior operations professional to manage 7x24 wagering controls, monitor platform health, and oversee RPA-driven process improvements. You will partner with IT, Digital Services, and business units to implement new wagering initiatives and ensure adherence to SOPs.

Candidates should have a strong background in e-Business or IT-enabled services, with 10+ years' experience, and be comfortable working shifts, including Sundays and holidays.