Betting Operations Incident Coordinator

The Hong Kong Jockey Club; Sha Tin; On-site; HKD 500,000 - 800,000; Full time

Job summary

The Hong Kong Jockey Club is seeking an Incident Manager within the Betting Operations Control Centre to oversee 7x24 incident handling and communications. The role focuses on coordinating with stakeholders, updating processes, and tracking resolution progress to minimize disruption.

You will monitor feedback, prepare reports, and ensure compliance with gambling regulations. Fresh graduates are welcome, with emphasis on strong communication in English and Chinese.

Qualifications

• Proficiency in MS Excel and PowerPoint for administrative tasks.
• Strong bilingual communication in English and Chinese.
• Fresh graduates will be considered.

Responsibilities

• Assist in 7x24 incident management and continuity planning.
• Coordinate with internal and external stakeholders to assess impacts and drive resolution.
• Serve as main point of contact for incident communications and reports.
• Monitor feedback and media responses and provide updates during incidents.
• Track progress and produce incident, situation, and management reports.
• Support race day incident activities and communications with officials.
• Ensure compliance with Responsible Gambling, wagering regulations, and other legal obligations.
• Perform other duties as assigned by Supervisor.

Skills

MS Excel

PowerPoint

English & Chinese communication

Customer orientation

Education

Tertiary education

Tools

Python

UiPath

Job description

The Hong Kong Jockey Club is seeking an Incident Manager within the Betting Operations Control Centre to oversee 7x24 incident handling and communications. The role focuses on coordinating with stakeholders, updating processes, and tracking resolution progress to minimize disruption.

You will monitor feedback, prepare reports, and ensure compliance with gambling regulations. Fresh graduates are welcome, with emphasis on strong communication in English and Chinese.