Betting Operations Assistant (Incident Management) - 1-Year Renewable Contract

The Hong Kong Jockey Club; Sha Tin; On-site; HKD 500,000 - 800,000; Full time

Job summary

The Hong Kong Jockey Club is seeking an Incident Manager within the Betting Operations Control Centre to oversee 7x24 incident handling and communications. The role focuses on coordinating with stakeholders, updating processes, and tracking resolution progress to minimize disruption.

You will monitor feedback, prepare reports, and ensure compliance with gambling regulations. Fresh graduates are welcome, with emphasis on strong communication in English and Chinese.

Qualifications

• Proficiency in MS Excel and PowerPoint for administrative tasks.
• Strong bilingual communication in English and Chinese.
• Fresh graduates will be considered.

Responsibilities

• Assist in 7x24 incident management and continuity planning.
• Coordinate with internal and external stakeholders to assess impacts and drive resolution.
• Serve as main point of contact for incident communications and reports.
• Monitor feedback and media responses and provide updates during incidents.
• Track progress and produce incident, situation, and management reports.
• Support race day incident activities and communications with officials.
• Ensure compliance with Responsible Gambling, wagering regulations, and other legal obligations.
• Perform other duties as assigned by Supervisor.

Skills

MS Excel

PowerPoint

English & Chinese communication

Customer orientation

Education

Tertiary education

Tools

Python

UiPath

Job description

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Sports Business Division is central to the Club’s overall aspiration to become a globally recognised sports and entertainment brand, with world-class horse racing at its core. The Division’s overarching focus is to deliver sustainable growth of the Club’s sports business, deepen customer engagement, and contribute to position the Club as a leading global sports and entertainment brand to enable its commitment to social betterment. Its strategy is delivered through three pillars: broadening the fan base and prospecting new customers, growing the sports wagering business, and building the Club’s brand and commercialising its assets.

Job Summary

The job holder works under Betting Operations Control Centre (BOCC) and reports to Senior Manager, Business Incident Management. He / She is responsible for managing betting and related incidents on a 7x24 rostering basis. The job holder focuses on supporting incident management by serving as a communication point, updating processes, coordinating with stakeholders, preparing reports and tracking resolution progress.

The Job

• Support the Business Incident Management duty function by collaborating closely with team members to ensure effective incident handling and operational continuity.
• Coordinate with internal and external stakeholders to assess business impacts, facilitate resolution activities, and minimize customer disruption during incidents.
• Serve as a key contact point for incident communications and information dissemination. Collaborates with the Public Affairs team to develop and deliver timely, accurate, and consistent stakeholder and customer communications, including Line-to-Take messages and online notices.
• Monitor customer feedback and media responses through internal and external channels and provides timely updates and insights throughout the incident lifecycle.
• Track incident progress and prepares incident, situation, and management reports to support decision-making and effective resolution.
• Support race day incident management activities and coordinates incident-related communications with race day officials and relevant stakeholders.
• Ensure compliance with Responsible Gambling requirements, wagering regulations, and other applicable legal and regulatory obligations.
• Perform other duties and responsibilities as assigned by Supervisor.

About You

• Tertiary education or above.
• Fresh graduates will also be considered.
• Proficiency in computer applications for administrative work, such as MS Excel and PowerPoint.
• Customer-oriented with strong communication skills in both English and Chinese.
• Coding knowledge in Python and/or UiPath is an advantage.
• Interest and familiarity with iPhone/iPad, Android devices and mobile apps is an advantage.
• Knowledge of horse racing and football betting is an advantage.
• Ability to work independently and be willing to work on 24-hr shift.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail] .

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.