Banking Customer Experience & Operations Exec

absa; Hong Kong; On-site; HKD 200,880 - 312,480; Full time

Job summary

Absa Bank Hong Kong is seeking a vigilant Customer Service & Cash Operations associate to support teller functions and branch operations. You will handle cash, cheques, and customer inquiries while ensuring accuracy and adherence to SOPs, service standards, and bank policies.

Key responsibilities include processing transactions, reconciling tills, referring complex matters to supervisors, and delivering world-class service to walk-in clients. The role offers growth within a supportive team.

Qualifications

• Experience with cash handling and teller duties.
• Ability to process foreign currency cheques and drafts.
• Follows SOPs and bank procedures with accuracy.

Responsibilities

• Perform teller transactions and handle cash accurately.
• Process foreign currency cheques and drafts.
• Refer transactions above teller limits for approval.
• Reconcile tills at start and end of day.
• Provide world-class customer service and resolve queries.

Skills

Customer service

Cash handling

Sales

Banking operations

Cash reconciliation

Education

National Certificate: Business, Commerce and Management Studies

Job description

Absa Bank Hong Kong is seeking a vigilant Customer Service & Cash Operations associate to support teller functions and branch operations. You will handle cash, cheques, and customer inquiries while ensuring accuracy and adherence to SOPs, service standards, and bank policies.

Key responsibilities include processing transactions, reconciling tills, referring complex matters to supervisors, and delivering world-class service to walk-in clients. The role offers growth within a supportive team.