AVP, Operations Journey Optimization & GenAI Automation

DBS Bank Ltd; Hong Kong; On-site; HKD 800,000 - 1,100,000; Full time

Job summary

DBS Bank Ltd in Hong Kong seeks a seasoned Process Improvement Specialist to analyze and design end-to-end banking processes, driving GenAI integration and automation across consumer, institutional, and markets functions. You will lead PIE workshops, gather requirements with IT and business partners, and track KPI-driven outcomes.

The role emphasizes cross-functional leadership, regulatory awareness, and delivering measurable efficiency gains through AI-powered solutions and RPA tools.

Qualifications

• Minimum 6–7 years in project management and process improvement in tech-driven settings.
• Experience leading cross-functional initiatives across multiple business units.
• Strong understanding of banking operations, products, and regulatory environment.

Responsibilities

• Analyze end-to-end banking processes to identify inefficiencies and risks.
• Define automation and AI-driven solutions within operations.
• Lead PIE workshops with stakeholders to design strategic solutions.
• Partner with IT and business units to ensure alignment and governance.
• Establish metrics and report process performance to senior management.

Skills

Problem solving

Analytical thinking

Communication

Data analysis

Python/R

Power Automate knowledge

Education

Bachelor's degree in Business Administration/Operations Management/Finance/IS

PMP or PRINCE2 certification

Tools

SQL

Tableau

Excel

Power Automate

RPA tools

Job description

DBS Bank Ltd in Hong Kong seeks a seasoned Process Improvement Specialist to analyze and design end-to-end banking processes, driving GenAI integration and automation across consumer, institutional, and markets functions. You will lead PIE workshops, gather requirements with IT and business partners, and track KPI-driven outcomes.

The role emphasizes cross-functional leadership, regulatory awareness, and delivering measurable efficiency gains through AI-powered solutions and RPA tools.