AVP, Digital Transformation - Retail Product Management

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited is seeking an Assistant Vice President for Digital Transformation in Retail Product Management. You will drive technology-enabled initiatives to enhance customer experience and efficiency, collaborating with business and IT teams, and external partners to deliver strategic projects.

You will assess retail banking product impacts, define system requirements, manage stakeholders, and monitor progress through a robust transformation program, while guiding end-user

Qualifications

• Bachelor's degree in business, finance, IT, or related field.
• 5–8 years in retail banking with product/core banking/transformation project experience.
• Experience with Agile delivery, backlog mgmt, sprint planning and UAT.
• Proficiency with Jira, Confluence, Excel, and PowerPoint.
• Ability to prepare reports and testing documentation.

Responsibilities

• Assess the business impact of digital initiatives to transform value chain.
• Define detailed system requirements aligned with business needs.
• Collaborate across frontline, products, IT, and operations.
• Track project progress, tests, defects, risks, and resolutions.
• Provide regular updates to senior management and stakeholders.
• Identify risks and devise mitigation strategies.
• Work with vendors to ensure regulatory-aligned system.
• Facilitate end-user training and ongoing support.
• Monitor system performance and optimize efficiency.

Skills

Agile project delivery

Stakeholder engagement

Backlog management

Sprint planning

User story definition

Communication skills

Leadership

Problem-solving

Training and support

Education

Bachelor's degree in business/finance/IT

Advanced degree or relevant certifications

Tools

Jira

Confluence

Excel

PowerPoint

Job description

AVP, Digital Transformation - Retail Product Management

The Assistant Vice President, Digital Transformation is responsible for driving and supporting the organization's digital transformation agenda by identifying, developing, and implementing technology-enabled initiatives that enhance operational efficiency, customer experience, and business performance. The role collaborates closely with business stakeholders, technology teams, and external partners to deliver strategic transformation projects and foster a culture of innovation across the organization.

What you will be doing:

Assess the business impact of digital and how it can transform the business and value chain with experience in Deposit, Investment/Wealth Management, or Loan product projects

Leverage deep understanding of retail banking to define clear, detailed system requirements that align with business needs and enhance operational efficiency. Possess the understanding of banking product lifecycle, operations, and customer journeys

Collaborate with cross-functional teams, including frontline, products, IT and operations, to define and design business requirements and ensure seamless transition from the existing system to the advanced system. Strong project coordination and stakeholder management skills across business, IT, vendors, and external parties

Experience tracking project progress, test execution, defects, risks, and resolution activities. Provide regular updates to senior management and stakeholders on the project's progress.

Identify potential risks and issues related to the project and devise mitigation strategies.

Work closely with system development team and vendors to ensure the new system meets business requirements and regulatory standards.

Facilitate training for end-users and provide ongoing support during and after the system transition.

Monitor the performance of the new digital solution and make necessary adjustments to optimize efficiency and productivity.

Who are we looking for:

Bachelor's degree in business, finance, IT, or related field. Advanced degree or relevant certifications are a plus.

Minimum of 5 to 8 years of experience in retail banking, with experience in Banking Product, Core Banking & Transformation Projects as advantage

Proven experience in Agile project delivery and business transformation projects, with strong capabilities in backlog management, sprint planning, user story definition, stakeholder engagement, UAT execution, system implementation, and driving modernization initiatives from a business perspective is preferred.

Hands-on experience with Jira, Confluence, Excel, PowerPoint, and other project management tools.

Ability to prepare project reports, status tracking, defect management, and testing documentation

Experience using AI tools such as Microsoft Copilot, ChatGPT, or similar productivity tools is a plus. Ability to leverage AI tools to improve productivity, reporting, documentation, and testing activities.

Proven track record of defining business requirements for large-scale system modernization projects.

Strong business acumen with an in-depth understanding of the retail banking sector, including products, services, and regulatory environment.

Excellent project management skills, with the ability to manage multiple tasks simultaneously.

Excellent leadership skills, with the ability to motivate and guide teams.

Strong problem-solving skills, with a focus on innovative solutions.

Excellent communication skills, both written and verbal