Aviation Client Services Specialist

Amber Aviation (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Amber Aviation (Hong Kong) Limited is seeking a capable Customer Service Representative to manage clients’ travel schedules and communicate via phone and email with professionalism.

You will work with crew, operations, and Owner Services to minimize confusion, proactively solve problems like catering, ground transport, or delays, and keep all departments informed to prevent service interruptions.

Qualifications

• 1-2 years’ prior business aviation working experience
• Strong customer orientation
• Ability to work flexible schedules
• Excellent multitasking abilities
• Ability to work calmly and effectively under pressure

Responsibilities

• Manage clients’ travel schedules across multiple channels (phone, email) with professionalism
• Works with crew, operation team and Owner Services to minimize communication confusion and diffuse issues
• Proactively resolves problems to provide flawless service and avoid interruptions

Skills

Customer orientation

Multitasking

Under pressure

Communication

Problem solving

Job description

Amber Aviation (Hong Kong) Limited is seeking a capable Customer Service Representative to manage clients’ travel schedules and communicate via phone and email with professionalism.

You will work with crew, operations, and Owner Services to minimize confusion, proactively solve problems like catering, ground transport, or delays, and keep all departments informed to prevent service interruptions.