Coordinator Travel HKG

Cargolux; Hong Kong; On-site; HKD 40,000 - 68,000; Full time

Job summary

Cargolux is seeking a travel coordinator in Hong Kong to arrange and confirm travel bookings for internal travelers and external guests. The role covers flights, hotels, ground transportation, and train arrangements, with an emphasis on cost efficiency and supplier coordination.

You will handle daily reservations, respond to queries, and ensure smooth travel operations for crew members. Fluency in English is essential; additional languages are a plus, and Amadeus GDS experience is advantageous.

Qualifications

• Excellent communication skills and customer service experience.
• Ability to balance needs of multiple stakeholders and work under pressure.
• Fluency in written and spoken English; other languages are a plus.

Responsibilities

• Arrange and confirm travel bookings for internal travelers and external guests.
• Provide travel offers and assist with travel arrangements to ensure cost efficiency.
• Manage queries and amend travel change requests.
• Communicate by phone and email with internal stakeholders and external suppliers.
• Perform daily crew member flight, ground transportation and hotel reservations.
• Audit hotel and ground transportation invoices and reconcile statements.
• Handle monthly travel expense claims processed through Travel Services.

Skills

Communication skills

Teamwork

Independent initiative

Problem solving

Fluency in English

Tools

Amadeus GDS

Microsoft Office

Job description

Task Responsibilities:

• Arrange and confirm travel bookings for internal travelers and external guests including flight, hotel, ground transportation, train
• Provide travel offers and assist with travel arrangements to ensure cost efficiency
• Manage queries and amend travel change requests
• Communicate by phone and email with internal stakeholders and external suppliers
• Perform daily crew member flight, ground transportation and hotel reservations
• Handle ad-hoc issues related to reservations and crew complaints
• Audit hotel and ground transportation invoices
• Complete monthly credit card statements reconciliation
• Manage all types of monthly, business, operational and travel expense claims processed through Travel Services
• Cover all worldwide ad-hoc requests during other Travel Offices closing times
• Other duties as assigned by Management

Essential Requirements for the Position:

• Work experience in a Travel Agency, Travel Management Company, Airline or Hospitality Industry
• Relating openly and comfortably with diverse groups of people and cultures
• Anticipating and balancing the needs of multiple stakeholders
• Feeling comfortable to work in a team as well as autonomously
• Have very good communication skills
• Demonstrated ability to work independently and to take initiatives
• Be able to identify problems and propose solutions
• Fluency in written and spoken English, other languages are a distinct advantage
• Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
• Amadeus GDS experience will be considered as a definite advantage

Working Conditions:

• It is a full-time position based in Hong Kong.
• Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirements.
• Work on a shift basis, including weekends. Flexibility may be needed with working hours.