Automation & Incident Analytics Business Analyst

AXA Group; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a Business Analyst to perform production support, analyze incidents, and design sustainable solutions to minimize disruptions. The role emphasizes automation and AI to streamline processes and drive innovations within the insurance domain.

The candidate will communicate updates clearly to diverse audiences, collaborate with stakeholders, and identify business needs to support implementation of effective solutions. Experience in insurance operations is desirable.

Qualifications

• University degree in business administration, statistics, quantitative analysis, information technology or related disciplines.
• 2+ years of proven experience in business analysis and project areas.
• Strong analytical and problem solving skills.
• Hands-on automation, AI, and data analysis using Power Automate, Power BI, Python or similar.
• Strong written and verbal communication skills for non-technical audiences.
• Curious, self-motivated, adaptable with proactive learning mindset.
• Insurance domain experience desirable.
• Proficient in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Act as Business Analyst to perform production support tasks and handle production incidents and defects impacting operations, perform impact analysis, design workarounds and sustainable solutions to minimize disruptions and prevent recurrence
• Proactively apply automation and AI solutions to streamline operational processes and improve team efficiency, turning identified pain points into opportunities for innovation
• Identify opportunities arising from incidents and day-to-day operations to drive system enhancements and process improvements
• Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices
• Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating incident meetings and presentations to all types of diverse audiences
• Support the implementation of business solutions by building relationships and partnerships with key stakeholders and identifying business needs

Skills

Business analysis

Analytics & problem solving

Automation & AI tools

Power Automate

Power BI

Python

Communication skills

Insurance domain knowledge

MS Office suite

Education

University degree in business administration, statistics, quantitative analysis, information technology or related disciplines

Job description

AXA Hong Kong and Macau is seeking a Business Analyst to perform production support, analyze incidents, and design sustainable solutions to minimize disruptions. The role emphasizes automation and AI to streamline processes and drive innovations within the insurance domain.

The candidate will communicate updates clearly to diverse audiences, collaborate with stakeholders, and identify business needs to support implementation of effective solutions. Experience in insurance operations is desirable.