Assistant Restaurant Manager

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 312,000 - 368,000; Full time

Job summary

Mandarin Oriental, Hong Kong is seeking an Assistant Restaurant Manager to join our F&B Service team in Central, Hong Kong. You will assist the Manager on daily operations, supervise colleagues, support marketing plans, and help organize events to achieve financial targets.

The role requires strong leadership, guest service excellence, and adherence to hotel standards. The ideal candidate has 3+ years in Western cuisine or hotel F&B, fluent Cantonese and English, good communication, and the

Qualifications

• Minimum 3 years’ experience in a similar capacity in Western cuisine / Bar area.
• Excellent managerial and interpersonal skills.
• Passion in customer service and hospitality.
• Able to work under pressure; capacity in a luxury hotel environment.
• Fluent in Cantonese and English; Putonghua a plus.

Responsibilities

• Assist the Manager on daily operation and supervise colleagues.
• Support business marketing planning and organize events.
• Maintain strict financial controls and budget adherence.
• Handle guest and colleague complaints with tact and professionalism.
• Coordinate training and daily staff meetings; ensure hygiene and safety standards.
• Liaise with Chefs to discuss menus and promotions; manage store security.

Skills

Managerial skills

Interpersonal skills

Customer service

Communication skills

Work under pressure

International exposure

Education

Bachelor's degree

Job description

Mandarin Oriental, Hong Kong is looking for an Assistant Restaurant Manager to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within F&B Service Division in Hong Kong, the Assistant Restaurant Manager is responsible for assisting the Manager on daily operation, monitoring and supervise the general colleagues, assist the Manager on business marketing planning, organize special events, achieve the financial target, take a role in the absence of Manager. The Assistant Restaurant Manager reports to theRestaurant Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:

• Advise the Manager on discussions with Chefs to produce menus and promotion programme
• Inspect the front and back areas and make sure all is always impeccable
• Keep strict control of all security matters, especially the keys of the storeroom, restaurant and colleague drawers
• Build up positive rapport with the heads of other outlets
• Control the quality of food and beverage served
• Handle complaints from guests and colleagues
• Responsible for the control of disciplinary procedures and ensure the hotel’s standards are achieved
• Organize and follow through the training and daily meetings with all staff
• Arrange the hygiene and fire precaution lectures
• Maintain a tight financial control in all areas relating to the budget
• Maintain par stock of all items as agreed and ensure breakage and wastage are kept to the absolute minimum
• Review short term variance of cover sales and labour costs by meal periods.

As Assistant Restaurant Manager, we expect from you:

• Minimum 3years’ working experience in similar capacity in Western cuisine / Bar area of hotel Food & Beverage, preferably in luxury hotel
• Excellent managerial and interpersonal skills
• Passion in customer service and hospitality industry
• Able to work under pressure
• International exposure will bean advantage
• Excellent communication skills and fluent in Cantonese and English, knowledge in Putonghua is a plus.

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More Job Information

Salary

• 28000 - 33000 / MONTH

Job Function

• 餐飲 · 酒店 - 餐廳主任 · 經理

Location

• 中環

Education

• 學士