Assistant Operations Manager - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking an Assistant Operations Manager to lead and manage the end-to-end system administration for Trade Services, driving process improvements and ensuring stable, secure platforms that support daily operations.

You will own the technical leadership of large-scale transformation programmes, coordinate with IT, compliance and risk, and mentor staff to build a high-performing trade services function.

Qualifications

• University degree or higher qualification in Finance, IT, or related fields.
• At least 5 years of hands-on experience managing digital transformation projects in Trade Operations.
• Strong understanding of trade finance products, workflows, and regulatory frameworks.
• Excellent analytical and problem-solving skills with an operational mindset.
• Proven leadership and people management abilities with stakeholder management.

Responsibilities

• Lead end-to-end system administration for Trade Services and drive process improvements.
• Own the technical leadership of large-scale transformation programmes and collaborate with cross-functional teams.
• Develop and oversee transformation strategies, delivery plans, timelines and budgets.
• Execute routine and advanced system admin tasks ensuring stability, security and performance.
• Provide expert consultation to internal Trade users and stakeholders; deliver training.
• Maintain detailed documentation of configurations, procedures and transformation activities.
• Monitor KPIs, gather stakeholder feedback, and adapt strategies to changing demands.
• Coordinate with IT, compliance, risk and business units to align with regulatory requirements.
• Mentor and develop team members to build a high-performing trade services team.

Skills

Leadership

Project Management

Manage Change

Technical Leadership

Education

University degree

Job description

Lead and manage the end-to-end system administration for Trade Services, ensuring smooth and efficient operations while continuously identifying and implementing process improvements aimed at maximising the centre's productivity and service quality.

Own the technical leadership of large-scale, multi-year legacy system transformation programmes, collaborating with cross-functional teams to execute complex projects within the evolving banking landscape.

Develop and oversee comprehensive transformation strategies, managing delivery plans, timelines and budgets to meet business objectives and compliance standards effectively.

Execute routine and advanced system administration tasks to support daily operational workflows, ensuring stability, security and performance of trade operations platforms.

Provide expert consultation and operational solutions to internal Trade users and stakeholders of inter-related systems, fostering a collaborative environment to address challenges and enhance system functionalities.

Create, update, and deliver targeted training materials and workshops for end users, ensuring thorough understanding and adoption of new systems or processes.

Develop and maintain detailed documentation of system configurations, operational procedures and transformation activities to support ongoing improvements and knowledge sharing.

Drive a culture of continuous improvement by monitoring key performance indicators, soliciting stakeholder feedback, and adapting strategies to meet dynamic operational demands.

Coordinate with IT, compliance, risk, and business units to ensure alignment of transformation initiatives with regulatory requirements and corporate policies.

Mentor and support team members in developing their technical expertise and operational competencies, fostering a high-performing and engaged team dedicated to trade services excellence.

Job Requirements

University degree or higher qualification, preferably in Finance, Business Administration, Information Technology, or related fields.

At least 5 years of hands‑on experience managing digital transformation projects within the Trade Operations domain, demonstrating impactful results and operational enhancements.

Comprehensive understanding of trade finance products, process workflows, regulatory frameworks and accounting principles to effectively translate business needs into technical solutions.

Exceptional analytical and problem‑solving skills with a strong operational mindset, capable of navigating complex scenarios and delivering pragmatic solutions.

Proven leadership and people management skills with the ability to motivate, coach and develop teams to achieve and exceed set objectives.

Outstanding stakeholder management capabilities, adept at building strong relationships across multiple business units and external partners to facilitate collaboration.

Ability to operate independently with accountability, as well as thrive within a dynamic team environment, demonstrating flexibility and proactivity.

Excellent communication and interpersonal skills, including both spoken and written Cantonese and English.

Self-driven and highly organised with an aptitude for managing multiple priorities effectively under tight deadlines.

A passion for driving operational improvements and innovation, actively seeking opportunities to enhance trade service processes and technologies.

Willingness and commitment to undertake additional responsibilities and tasks as directed by leadership to support the broader organisational goals.

Role Specific Technical Competencies

Product + Process

Project Management

Manage Change

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

What can I earn as an Assistant Operations Manager