Assistant Operation Manager / Deputy Operation Manager / Operation Manager

Bank of China (Canada); Hong Kong; On-site; HKD 350,000 - 560,000; Full time

Job summary

Bank of China (Malaysia) Berhad is seeking an Assistant Operation Manager / Deputy Operation Manager / Operation Manager to lead and supervise banking operations within Personal Banking and Wealth Management.

You will apply risk controls, streamline procedures, and provide guidance to units across the region, ensuring regulatory compliance and service quality while developing staff and improving operating efficiency.

Qualifications

• Degree holder, preferably in Business Administration or related disciplines.
• 1 year or above experience on retail banking business with at least 1 year managerial experience.
• Good command of both spoken and written Chinese (including Putonghua) and English.
• Proficient in MS Office applications.
• Familiar with English and Chinese Word Processing.

Responsibilities

• Assist supervisors to apply operational risk management tools to help identifying, assessing, monitoring and controlling operation risk. Conduct reviews to identify possible operational risk, provide recommendations to address the control weakness and monitor the implementation progress of the remedial actions.
• Supervise subordinates to ensure working effectively and to formulate, publish operational procedures aligned with the work plans and strategic development; conduct periodic reviews to identify risks and ensure compliance.
• Provide business support and guidance to different units / institutions (including local, Southeast Asian and overseas) of the Group, in accordance with the strategies and needs; supervise frontline staff to ensure ethical behaviors and regulatory compliance.

Skills

MS Office

Word Processing

Regulatory compliance

Team supervision

Retail banking

Education

Bachelor's degree in Business Administration

Job description

Assistant Operation Manager / Deputy Operation Manager / Operation Manager

Job No.: 500184
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations

Responsibilies：

• Assist supervisors to apply operational risk management tools to help identifying, assessing, monitoring and controlling operation risk. Conduct reviews to identify possible operational risk, provide recommendations to address the control weakness and monitor the implementation progress of the remedial actions. Supervise subordinates to ensure working effectively. For example:
  • Assist supervisors to ensure subordinates work effectively.
  • Assist supervisors to formulate and publish operational procedures which are applicable to the work plans and work plans according to the development based on the Bank’s strategy;
  • Conduct periodic reviews to identify possible operational risk, provide recommendations to address the control weakness and monitor the implementation progress of the remedial actions.
  • Conduct periodic reviews to assure service commitments can be made;
  • Assure frontline staff’s compliance with regulatory requirements and internal policies and procedures. ;
  • Based on the Bank’s development strategy or business change (including requests from regulatory authorities, strategic change from industrial peers and the needs of continual improvement), coordinating and managing operational procedures which suit the department;
  • With implementation of the Bank’s strategies and planning, provide feedbacks of relevant information to line reporting manager; Design proposals for enhancing overall operation efficiencies based on the division’s function.
• Provide business support and guidance to different units / institutions (including local, Southeast Asian and overseas) of the Group, in accordance with the strategies of the Group and business development needs (if applicable).
  Supervise subordinates to assure frontline staffs’ ethical behaviors and compliance with regulatory requirements and internal policies and procedures. Also, supervise subordinates to assure frontline staff are equipped with sufficient and relevant training on products and compliance.

Requirements：

• Degree holder, preferably in Business Administration or related disciplines
• 1 year or above experience on retail banking business with at least 1 year managerial experience.
• Good command of both spoken and written Chinese (including Putonghua) and English
• Proficient in MS Office applications
• Familiar with English and Chinese Word Processing

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