Assistant Manager, Policy Admin - Individual

Bupa; Hong Kong; On-site; HKD 380,000 - 520,000; Full time

Benefits offered by this job

Base salary

Study assistance plan

Company pension plan

Life and medical benefit

Dental benefit

Annual leave

Examination leave

Etc.

Job summary

Bupa in Hong Kong is seeking a policy administration supervisor to lead operations and maximise service levels. You will devise efficient workflows, set SOPs for outsourcing partners, and keep manuals updated to support quality processing.

You will investigate defects, drive improvements with stakeholders, train staff, and ensure risk controls are strong while maintaining high communication standards in English and Cantonese.

Qualifications

• Bachelor degree required with 5 years policy administration experience in an insurance company (2 years supervisory).
• Experience in system testing and project involvement.
• Excellent communication in English and Cantonese; able to work independently and under pressure.
• Strong risk awareness and ability to train staff on new processes.

Responsibilities

• Lead and monitor policy administration operations to maximise customer service levels.
• Devise and implement efficient policy administration procedures and workflows.
• Set Standard Operating Procedure manuals and worksheets for outsourcing partners.
• Keep procedure manuals and worksheets updated.
• Investigate defects and errors in processing and suggest improvements.
• Provide training and collect feedback to ensure staff adapt to new processes.
• Communicate effectively with staff and stakeholders; enhance the control environment.
• Inspect output quality to ensure smooth process execution.
• Contribute to IT system specifications to improve efficiency and service quality.
• Coordinate with project teams to align with timescales and objectives.

Skills

Communication

Bilingual English Cantonese

MS Office

Risk management

Time management

Independent work

Staff training

Education

Bachelor's Degree

Tools

MS Office suite

Chinese Word Processing

Job description

Responsibilities

• Lead and monitor the efficient operation of the policy administration function, maximising customer service levels.
• Devises & implements efficient policy administration procedures and workflow.
• Set put standard operation procedure manual and worksheet to outsourcing partners.
• Keep updated procedure manuals and worksheet.
• Investigation cause of defects and errors that occurred during the processing
• Suggesting improvement to outsourcing partners and internal stakeholders to prevent mistakes.
• Ensure staff can work confidently with the new process by providing training and collecting feedback.
• Positive communication with staff and other stakeholders.
• Seeking to improve our risk position, enhance our control environment and promote a risk aware culture in compliance angle.
• Inspecting output quality to make sure process runs smoothly.
• Contribute to specification and development of IT systems to enhance efficiency and quality of services
• Work closely with project team as to ensure the project and UAT is in line with the timescales and objectives
• Arranging regular meeting and taking minutes
• Bachelor Degree
• With 5 years relevant experience in a policy administration in insurance company (including 2 years supervisory experience)
• Experience in system testing and project involvement
• Good communication, fluency in written and spoken English and Cantonese is required
• Good awareness of risk control and can work independent
• Good attitude and telephone manner
• Good time management
• Able to work under pressure
• Accountable
• Proficiency in MS office applications and Chinese Word Processing

Bupa offers 5 days’ work per week and comprehensive remuneration packages including:

• base salary
• study assistance plan
• company pension plan
• life and medical benefit
• dental benefit
• annual leave
• examination leave
• etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.