Assistant Manager – IT Service Desk and End User Service

Mass Transit Railway; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

Mass Transit Railway in Hong Kong seeks an Assistant Manager – IT Service Desk and End User Service to lead the executive IT support team and ensure timely resolution of complex issues. This role covers Microsoft 365, endpoint support, collaboration tools, AV systems, and hybrid meetings for board and executive events.

The ideal candidate has substantial IT support experience, strong communication skills, and a track record in large enterprises.

Qualifications

• Degree or above in IT, Computer Science, or related discipline.

Responsibilities

• Lead the Executive IT Support Team and act as escalation point for complex IT issues.
• Provide support for Microsoft 365, Windows, macOS, mobile devices, collaboration tools, and MDM platforms
• Support executive meetings, board meetings, events, conferencing, AV, and hybrid meeting technologies
• Work with internal teams and vendors to ensure timely issue resolution and service improvement

Skills

IT support

Leadership

Executive support

Microsoft 365

Endpoint support

Collaboration tools

Communication

Education

Bachelor's degree in IT/CS

Tools

MS Teams

Zoom

Tencent Meeting

Job description

Job Description - Assistant Manager – IT Service Desk and End User Service (Ref: 260000V0) (260000V0)

Assistant Manager – IT Service Desk and End User Service (Ref: 260000V0)

Responsibilities

• Lead the Executive IT Support Team and act as escalation point for complex IT issues
• Provide support for Microsoft 365, Windows, macOS, mobile devices, collaboration tools, and MDM platforms
• Support executive meetings, board meetings, events, conferencing, AV, and hybrid meeting technologies
• Work with internal teams and vendors to ensure timely issue resolution and service improvement

Requirements

• Degree or above in IT, Computer Science, or a related discipline
• Preferably a minimum of 8-10 years' IT support experience, including 5 years in team leadership and 3 years supporting executives
• Sound knowledge of Microsoft 365, endpoint support (Windows 11, Macintosh, IOS and Android), collaboration tools (MS Teams, Zoom, Tencent Meeting) and executive/VIP support
• Excellent communication, stakeholder management, problem-solving, and customer service skills
• Experience in large enterprise environments, AV/meeting room support, or ITIL certification is an advantage

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.