Assistant Manager/ Duty Manager – Front Office

Hyatt Hotels Corporation; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

Hyatt Hotels Corporation in Hong Kong is seeking an Assistant Manager/Duty Manager for Front Office to lead guest services and drive occupancy with up-selling initiatives.

The role requires 5+ years in Front Office with 3+ in supervision, fluency in English and Putonghua, and strong training/communication skills, within a hotel environment. Precise duties include service recovery and brand-standard implementation.

Qualifications

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience.
• Familiar with Opera Cloud System.
• Excellent command of spoken English and Putonghua.
• Good training and communications skills.

Responsibilities

• Ensure guest registration, checkout, and mail services are efficient and courteous.
• Manage occupancy, revenue, and average rate with up-selling initiatives.
• Handle guest complaints and provide long-term solutions and service recovery.
• Review guest feedback and drive improvements via brand standards.
• Implement new Front Office standards and procedures aligned with brand direction.
• Conduct development and performance reviews and identify talent for career paths.
• Perform adhoc tasks as assigned by hotel management.

Skills

Front Office Leadership

Guest Service

Communication Skills

English Proficiency

Putonghua Proficiency

Tools

Opera Cloud System

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Assistant Manager/ Duty Manager – Front Office

CN - 91 - Hong Kong

Front Office

Entry Level Manager

Full-time

Local

Summary

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
• Familiar withOpera Cloud System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

Hyatt Place Madison/Downtown | Madison , WI , US

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