Manager, Collection

Dah Sing Financial Group; Hong Kong; On-site; HKD 391,000 - 502,000; Full time

Job summary

Dah Sing Financial Group in Hong Kong is seeking an experienced Senior Debt Collection Manager to maximize debt recovery and minimize credit losses. You will lead the in-house Collection team, refine strategies, and monitor performance using data-driven insights.

The role requires strong Excel and data analysis skills, deep knowledge of retail collections processes, and the ability to coordinate with internal stakeholders to meet regulatory standards and business targets.

Qualifications

• Diploma or above.
• Minimum 8 years of Retail Collection experience, including 2 years in supervisory role.
• Hands-on experience in end-to-end retail collection workflow.
• Strong credit and financial analysis capability.
• Proficient data management and data analysis.
• Proficient in Excel and AI tools for data analysis.
• Good communication, negotiation, and stakeholder management skills.

Responsibilities

• Execute debt collection activities to maximize recovery and minimize credit loss.
• Manage and monitor in-house Collection team performance.
• Review and adapt collection processes to changing retail credit environment.
• Formulate and implement collection strategies to control credit loss.
• Analyze data and report on collection progress and performance.
• Ensure controls meet bank standards and regulatory requirements.
• Improve KPIs and support change initiatives in collection operations.
• Provide coaching and back-up coverage within the Collection team.

Skills

Debt collection

Team supervision

Data analysis

Excel

Stakeholder communication

Retail credit knowledge

Education

Diploma or equivalent

Tools

Excel

AI tools for data analysis

Job description

Responsible for executing debt collection related activities to maximize debt recovery and minimize credit loss rate.

Main Responsibilities:

• Manage and monitor the in-house Collection team performance
• Continuously review and evaluate the in-house collection processes and strategies to adapt to the fast change retail credit environment
• Formulate and execute collection strategies to manage an acceptable level of credit loss and maximize debt recovery
• Analyze data and prepare reporting on collection progress and performance
• Ensure good control mechanisms under Collection team are in place and complied with the Bank’s standards and regulatory requirements
• Ensure / improve effectiveness and KPIs for Collection operations
• Support change initiatives and process review for collection by performing UAT and coordinating with relevant stakeholders
• Support across function within Collection team as cross back-up or job rotation as requested by management
• Provide timely coaching and feedback to subordinate team members when required

Incumbent Requirements:

• Tertiary education or above
• Minimum 8 years of Retail Collection related experience,of which 2 years at supervisory level in the field of debt collection
• Hands-on experience in the retail credit collection end-to-end workflow
• Good command of credit and financial analysis capacity
• Solid skills in data management including data analysis
• Proficient in Excel and AI tools for data analysis
• Strong communication, problem-solving and negotiation skills, with the ability to work effectively with customers and internal stakeholders
• Analytical mindset with proficiency in leveraging Collection team data and productivity metrics
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Good command of both written and spoken English and Chinese, fluency in Putonghua is an advantage

## More Job Information

Salary

• 35000 - 45000 / MONTH

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 北角

Employment Term

• 全職

Education

• 文憑或相等程度